The following steps will allow you to manage your browser’s pop-up blocker to display information needed and block unwanted ads. The web browsers covered in this article are Internet Explorer, Firefox, Chrome, Safari and Opera.

Here are instructions on configuring each browser

Internet Explorer 9 (recommended)
1. Click on Tools.
2. Click on Internet Options.
3. Click on Security.
4. Click on Trusted Sites.
5. Click on Sites.
6. Enter *.mris.com under Add this website to the zone.
7. Uncheck Require server verification (https for all sites in this zone.
8. Click on Add.

Internet Explorer (Pop-ups)
1. Click on Tools.
2. Click on Internet Options.
3. Click on Privacy.
4. Click on Settings under Pop-up Blocker.
5. Enter *mris.com under Address of website to allow.
6. Click on Add.

Firefox
1. Click on Tools.
2. Click on Options.
3. Click on Content.
4. Click on Exceptions across from Block pop-up windows.
5. Enter *.mris.com in Address of web site.
6. Click on Allow.

Chrome
1. Click the wrench icon at the far top righ corner on the browser toolbar
2. Click Settings
3. Click the Under the Hood tab.
4. Click Content settings in the "Privacy" section.
5. In the "Pop-ups" section, click Manage exceptions.
6. Enter Keystone.mris.com in Add a new hostname pattern.
7. Hit the Enter/Return key on the keyboard with Allow showing.
8. Click on Ok.

The following steps will allow you to determine which web browser version you're using. The web browsers covered in this article are Internet Explorer, Firefox, Chrome, Safari and Opera. (Links in this article will be launched in a new window.)

MRIS products are supported across multiple browsers, however, Keystone requires the following browser versions or greater:

1. Internet Explorer 8 or greater
2. Firefox Version 5 or greater
3. Chrome Version 12 or greater
4. Safari Version 5 or greater

1. Open Internet Explorer by clicking the Start button (located on the left side of your screen) and then click Internet Explorer. -OR Click on the Internet Explorer icon on your desktop.
2. Press ALT+H (press and hold ALT and letter H on your keyboard), and then click About Internet Explorer
3. You should be able to see a window on your screen displaying the Internet Explorer version information
4. If you have an outdated browser version, please copy and paste this web address into your browser window to upgrade http://www.microsoft.com/download/en/ie.aspx?q=internet+explorer
   

1. Open Firefox web browser by clicking on the Firefox icon
2. Click on the address bar (remove everything that is visible), type in the address bar the word about: (with colon) and hit the enter key
3. A window will appear containing the browser's version number
4. If you have an outdated browser version, please copy and paste this web address into your browser window to upgrade http://www.mozilla.org/en-US/firefox/new/
   

1. Open Chrome web browser by clicking on the Chrome icon
2. Click on the address bar (remove everything that is visible), type in the address bar the word about: (with colon) and hit the enter key
3. A window will appear containing the browser's version number
4. If you have an outdated browser version, please copy and paste this web address into your browser window to upgrade https://www.google.com/chrome
   

1. Open Safari web browser by clicking on the Safari icon
2. Click on Safari on the Safari menu, located at the top corner of the screen
3. A drop down menu will now appear, choose the option labeled About Safari
4. A window will appear containing the browser's version number
5. If you have an outdated browser version, please copy and paste this web address into your browser window to upgrade  http://www.apple.com/safari/
   

1. Open Opera web browser by clicking on the Opera icon
2. Click the Opera tab located at the top left, a drop down menu will now appear
3. Select Help from the drop down menu, click the About Opera
4. A window will appear containing the browser's version number
5. If you have an outdated browser version, please copy and paste this web address into your browser window to upgrade http://www.opera.com/download/
   

An existing listing can be copied, edited and submitted in Keystone.  The Property Type, i.e. Residential, Multi-Family, Lot-Land or Commercial, cannot be changed.  Only listings that were originally entered by your current broker's office can be copied.  Listings that were submitted by another broker cannot be changed even if you were the Listing Agent at the time.  You will receive a new MLS number once the listing is submitted to MRIS.  The original listing remains unchanged. 

To copy a listing, follow the steps below:

• From the main menu of Keystone, click Add or Update Listings;
• Click Search For Listings;
• Enter the Listing# or a combination of search criteria, then click the Search button;
• Click the Copy icon but do not click the Edit icon
  
• Now click the Copy or Cancel button

Edit the listing as needed, then click Submit to MLS

Make note of the new MLS number for your listing.

You can add as many search fields as you would like by using these steps:

If they have a problem with a tour not appearing, they should first contact their vendor to insure the tour has been uploaded correctly to our site via our Internet-based process utilizing a password-protected Web page customized for each individual virtual tour vendor.  Since September of 2003, MRIS has authorized virtual tour vendors to process virtual tour URLs residing on their dedicated servers to the MRIS MLS server.  MRIS does not upload, check or delete tour URLs.

MRIS has authorized the following vendors to submit virtual tours directly to the MRIS Web server, free-of-additional-charge:

• 24/7 Virtual Tours = 301-662-2470

• 360 Business Technology, LLC = 717-404-8888

• 360CVILLE Photography/ISI Media = 434-249-3101

• 360House/The Carey Group/Obeo = 443-250-0816

• 360PIXS.com = 202-270-7322

• 360RealTour = 310-802-6560 x223

• 3N Portal LLC = 301-980-4641

• AgencyLogic = 845-928-7099

• AgentCasts LLC = 954-647-2226

• AllAmerican360.com = 571-212-1908

• A Look Inside Tours = 703-615-8519

• Amberlea Photography & Design, LLC = 800-781-6152

• BakerB Solutions = 301-424-8272

• Baldwin Video Pro = 917-627-0228

• Baltimore House Tours = 443-850-5967

• Baltimore-Washington Virtual Tour Company = 888-360-BWVT(2988)

• BeautifulHomeMarketing.com = 703-346-1973

• Behindiris.com = 703-928-5990

• Blue Creek Technology = 804-448-3489

• BroadStrategy.com = 703-509-4600

• Brown Global Solutions = 443-992-4487

• Buildatour.com, LLC = 314-256-9252

• Capture Video, Inc. = 703-860-1238

• Carolyn Culp Photo Productins = 443-262-8444

• CB Marketing Services = 703-426-2925

• CCLynn Staging, LLC = 301-814-3710

• Charm City Virtual Tours = 410-707-3306

• CirclePix = 877-390-6630

• CommericalNet = 770-242-1845

• Commonwealth Pubs = 540-670-8687

• Conjostudios, LLC = 301-606-7794

• Conversant Creative, Inc. = 301-616-2229

• CPG Tours = 888-525-5251

• Curtis Images = 202-359-5396

• Daybreak Photography, LLC = 240-372-7654

• DC Video Tour, LLC = 202-302-0341

• DS Creative Group = 703-362-9911

  Distinctive Home Tours = 800-250-7410

• EasyViewMedia.com = 443-235-1600

• Editman Productions = 410-215-0102

• ElectroTours.com = 727-466-3262

• EPro Virtual Tours, LLC = 540-354-4100

• eRealtyweb = 877-369-5360

• Eye On Marketing = 410-271-0115

• Explicit Media, Inc. = 714-528-3779

• FirstHomeTour.com = 888-675-4528

• Floor Plan-Online, LLC = 206-384-4400

• FlyInside.com = 650-573-1100

• GlossyMarketing.com = 866-4GLOSSY

• GoLookInside.com = 317-706-6745

• Gretchen Creative = 301-920-1152

• HomeBuzz, Inc. = 540-974-0740

• HOMEpix.tv Inc. = 678-528-1740

• HomeSight, Inc. = 217-423-7301

• HomeSoldHome, Inc. = 434-989-8537

• HomeStar Video Tours = 410-490-9725

• Hometrack Marketing for Realtors = 410-248-2941

• HomeVisit = 703-642-8300

• Imagemaker360 = 800-852-2871

• In Tech Imaging, LLC = 443-336-4330

• Industry Access Incorporated = 800-345-6228

• Infotech Virtual Tours = 717-788-1272

• InTouch Home Tours = 817-488-8806

• IPIX Corporation = 703-674-4122

• Just Snooping.com, Inc = 509-926-7665

• ListingDomains.com (also known as Properties Online, LLC) = 800-826-5123

• ListingsMagic.com = 800-906-7164

• Little Photo Shoppe = 410-754-6003

• Longthrow Multimedia International LLC = 202-498-6590

• Maxxum Realtors & Associates, Inc. = 301-556-0977

• MDReal.com = 410-918-0095

• MegaHomeTours.com = 240-462-7530

• Metro Virtual Tours for  Real Estate Shows = 703-876-4929

• MF-P dba Mojo Factory Productions LLC = 703-815-7604

• Mouse On House, Inc. = 301-972-3201

• Moving Pictures Design, LLC = 703-310-9095

• My3DTours.com = 443-262-9354

• MY360PIX = 410-258-0663

• MyVirtualTour.TV = 703-727-1070

• Norman Stafford = 301-659-0300

• Northeast Virtual Tours = 717-825-3850 (Adams PA, York PA, Northern Carroll MD, and Northern Baltimore MD Counties ONLY)

• Northern Virginia Real Estate Network, Inc. = 703-444-8587

• NOVA Virtual Tours = 703-856-1446

• Offer Day LLC = 703-635-2876

• Online Listing Service = 321-537-9346

• Peter Evans Photography = 301-326-7188

• Photographic Virtual Tours = 301-262-5630

• Photos by Jensen = 540-987-8219

• Picture Perfect = 301-788-8871

• PlacePix.com = 202-250-6255

• PlanOmatic = 734-945-6261

• Previsite = 877-261-8555

• Property Panorama, Inc. = 336-685-6020

• PropertyMinder Inc. = 734-945-6261

• ProWebPlus = 410-924-3720

• RBI-Media Associates = 540-723-9991

• Real Assist OC = 410-524-2262

• RealBiz360 = 905-761-6987

• Real-Estate-Video.com = 703 819-3285

• Real Tour Vision = 866-947-8687

• Real Tour, Inc. = 301-656-5470

• RK Media = 301-821-7174

• Sendsible Solutions = 301-418-6090

• Showcase Technologies, LLC = 888-882-1259

• Sound Advice 360 = 540-856-8492

• Square Foot Photography = 703-597-7631

• SRG Realty Tours = 301-540-1103

• StreamerNet Corporation = 703-777-6840

• TechLiterate Studios = 888-656-2752

• TourBuzz = 240-285-0851

• TourFactory.com = 888-458-3943

• Tourhosting.Biz = 304-229-1486

• Tour Now Network = 877-868-7435

• TourVista = (206) 484-4626  

• TownM Video Productions = 717 - 632-8274

• Tracey Richardson, Free Lance Photographer = 410-310-8042

• Turning Point Real Estate = 240-436-6036

• uSee360^°, LLC  = 703-598-5518

• uWALKit.com, LLC = 703-595-8618

• VHT Studios = 800-790-8687

• Vicaso Solutions, LLC = 1-800-635-1167

• Video Accord =  443-299-6264

• VideosByAddress.com (formerly Realtonian, LLC) = 703-627-5552

• VideoTourZone.com = 760-831-3824

• Virtual Home Listings = 888-813-5259

• Virtual Laboratories, Inc. = 301-545-0109

• Virtual Reel Estate = 703-888-9108

• Virtual Tours of Maryland, LLC = 866-273-3555

• Virtual Value = 609-945-2300

• Visual Tour Shop = 847-322-7391

• VisualTour = 800-873-0700 Ext.300 

• VT Plus = 800-359-5220

• Welcome Home Tours = 301-560-3134

• WePrepHomesToSell.com, Inc. = 703-771-2255

• WLK Omnimedia = (856) 343-0658

• Xenaura, Inc. = 1-418-948-3374 (Canada)

• Zeniark, LLC = 703-303-3656

Additionally, the following individual real estate companies or virtual tour vendors upload tours exclusively on behalf of specific individual MRIS customers:

• 360 Pixs for Ms. Kim Zoller (75317) with Keller Williams Realty/Lee Beaver & Assoc. = 540-937-2470
• Century 21 Horizon Realty (CHOR1) = 410-882-0021
• Century 21 Horizon Realty (CHOR2) = 410-285-2510
• Century 21 Team Real Estate (CENT107, -124, -125, 128) = 540-650-1450
• Champion Realty, Inc. (ERA88; CHM1, -2, -3, -4, -6, -8, -9, -10, -11, -12, -13, -14, -17, -19, -23, -24, -25, -26, -27; CHEI1) = 410-544-6004
• Coldwell Banker Deep Creek Realty  = 800-252-7335
• Coldwell Banker Waterman Realty = 410-490-3176

• DeepCreekDigital.com for Long and Foster Real Estate, Inc. (LNG137, -138 and -195) = 301-501-0420

• DeHanas Real Estate Services = 301-870-1717

• eHomeTours for various Coldwell Banker franchisees in metro DC = 310-851-8256

• Executive Home Tours for RE/MAX Executive (RXE1) = 443-274-1950

• E&J Associates for Steve Gardner (99016) with Realty Direct LLC (RLTD1) = 703-334-4095

• ERA Elite Group, REALTORS = 703-359-7800

• Four Bairds LLC for VirginiaMLS.com Realty = 703-691-7878
• GSM for Pearl Properties Realty = 301-681-1030
• Hagan Realty = 301-540-1421 
• Jay Thierry, Photographer for Charles Buckley (47761) with Long and Foster Real Estate, Inc. = 410-266-6880
• JW Virtual Tour for JW Realty LLC = 240-899-7588
• McEnearney Associates, Inc. (MCE1, -3, -4, -6) = 703-851-3335
• OpenHouseTheater.com for Russell Carson (139715) and Linda Crakes (83859) with RE/MAX 100 only = 301-751-9224
• RE/MAX 100 - Adair for James Adair (73153) with RE/MAX 100 (RMAX1006) = 410-465-3444
• RE/MAX 100 - Anselmo for Kimberly Anselmo (7374) with RE/MAX 100 (RMAX1005) = 301-624-5428
• RE/MAX 100 - Baker for Sharon Baker (43719) with RE/MAX 100 (RMAX1005) = 301-695-5500
• RE/MAX 100 - Bennett for Heather Bennett (95563) with RE/MAX 100 (RMAX144) = 703-339-4500
• RE/MAX 100 - Boyce Group for Russ Boyce (40169) with RE/MAX 100 (RMAX1017) = 301-840-0700
• RE/MAX 100 - Chapin for David Chapin (7379) with RE/MAX 100 (RMAX1005) = 301-624-5443
• RE/MAX 100 - Cleary for Susan Cleary (47885) with RE/MAX 100 (RMAX1001) = 301-855-8600
• RE/MAX 100 - Corvelli for Patricia "Trish" Corvelli (86966) with RE/MAX 100 (RMAX144) = 703-339-6036
• RE/MAX 100 - Crow for Teri Crow (61600) with RE/MAX 100 (RMAX1005) = 301-695-5500
• RE/MAX 100 - Jones for Carolyn Jones (14593) with RE/MAX 100 (RMAX1002) = 703-642-3380
• RE/MAX 100 - Koehl for Elaine Koehl (3496) with RE/MAX 100 (RMAX1005) = 301-360-1134
• RE/MAX 100 - Luskey for Elizabeth "Beth" Luskey (68600) with RE/MAX 100 (RMAX1005) = 301-855-8600 x117
• RE/MAX 100 - Macauley for Trista Haugen Macauley (148558) with RE/MAX 100 (RMAX1004) = 703-927-5805
• RE/MAX 100 - McCourt for Kendra McCourt (103796) with RE/MAX 100 (RMAX1017) = 301-870-1357
• RE/MAX 100 - McInerney for Patricia "Pattee" McInerney (41080) with RE/MAX 100 (RMAX1001) = 301-812-2500
• RE/MAX 100 - Parent for Tonia Parent (63879) with RE/MAX 100 (RMAX1016) = 410-414-3505
• RE/MAX 100 - Romm for Susan Romm (4927) with RE/MAX 100 (RMAX1006) = 410-715-3220
• RE/MAX 100 - Shaner for Judith "Judy" Shaner (49525) with RE/MAX 100 (RMAX1001) = 301-855-2001
• RE/MAX 100 - Sherman for Jack Sherman (17681) RE/MAX100 (RMAX1002) = 703-642-3380
• RE/MAX 100 - Soto for Lisa Soto (47075) with RE/MAX 100 (RMAX1006) = 410-730-6100
• RE/MAX 100 - Szalasny for John "Jack" Szalasny Szalasny (41591) with RE/MAX 100 (RMAX1003)
• RE/MAX 100 - Thornton-Husch for Elke Thornton-Husch (71805) with RE/MAX 100 (RMAX1005) = 301-865-9561
• RE/MAX 100 - Tolley for Keely Tolley (49722) with RE/MAX 100 (RMAX1008) = 410-535-7080
• RE/MAX 100 - Waldo (Kristy Wessel [1001211]) for RE/MAX 100 (RMAX144, -1002, -1003, -1004, -1005, -1006, -1007, -1008, -1016 and -1017) = 301-886-8028
• RE/MAX 100 - Walter for Michael Walter (5850) with RE/MAX 100 (RMAX1006) = 410-730-6100
• RE/MAX 100 - Wellborn for Bill Wellborn (15537) with RE/MAX 100 (RMAX144) =  703-339-6003
• RE/MAX 100 - Williams for Ruth Williams (49885) with RE/MAX 100 (RMAX1017) = 301-893-3161
• RE/MAX 100 - Woolsey for Linda Woolsey (28853) with RE/MAX 100 (RMAX1006) = 410-730-6100
• RE/MAX 100 White Plains - Mudd for Ruth Mudd (97112) with RE/MAX 100 (RMAX1017) = 301-843-5100
• RE/MAX Advantage - Pakulla for Eric Pakulla's (27500) Sales Team = 410-740-1200
• RE/MAX American Dream (RMAD5)for Cherie Brooks (78902) = 443-324-4499
• RE/MAX Design Center (RXDC1) for RE/MAX Le Reve (Kara Williams-contact RXDC1) =  (301)854-2155
• RE/MAX First Choice - Quigley (Beth Quigley, Administrative Assistant/Transaction Coordinator)f or RE/MAX First Choice (RXFC1) =  410-391-6900
• RE/MAX Realty Centre - Buffington (Joe Buffington, Manager) for RE/MAX Realty Centre (RRC2) =  301-591-3434
• Realty Direct - McKee for Konnie McKee (96076, 115718) with Realty Direct (RLTD1) = 703-407-7088
• Secure Network Systems for RE/MAX Distinctive (RMAX7) = 703-915-3643
• Simple Solutions for Coldwell Banker Residential Brokerage (CBRB54, CBRB45) and Keller Williams Realty (KWR19) = 703-405-8326
• Results Driven Real Estate for Kenneth Kizzee (96352) with Partners Real Estate = 703-326-0408
• Team Kinnear for Robert Kinnear (52739) with RE/MAX Advantage Realty = 410-740-1200
• TREB - Deepcreek Publishing, Inc. for advertisers in The Real Estate Book (Mike Lemmon, Owner) = 410-757-2906
• TREB - JTR Marketing, Inc. for advertisers in The Real Estate Book (Jeff Robinson, Owner) = 410-263-3633
• TREB - Lynch Printing, Inc. for advertisers in The Real Estate Book (Craig Lynch, Owner) = 410-213-9200
• TREB - Network Communications, Inc. for advertisers in The Real Estate Book (Scott Christie, Director of Operations) = 770-962-7220 x24240
• TREB - The Real Estate Book of PG County LLC for advertisers in The Real Estate Book (Marty McDowell, Owner) = 443-336-2720
• TREB - ZM Creative LLC for advertisers in The Real Estate Book (John Lange, Owner) = 301-916-6696
• uBuildTours.com = 817-559-7586

   Jana (87406) and Paul (114456) Klaasse with Snyder Bailey & Associates 

   Tiff Reardon (111527) with RE/MAX Allegiance

• Valerie Moss  (21460), Inc. & Associates with Coldwell Banker Elite = 540-288-5715
• VelcroMedia, LLC = 313-212-6599 for Ryland Homes
• ViewTourNow.com for Eric Anderson (120413) with Cyber Realty, Inc. = 410-365-7086

The URL for a tour residing on the authorized vendor's dedicated server should be uploaded to MRIS's MLS database, Matrix^®, directly via an Internet-based, form-submission process utilizing a password-protected Web page. The tours themselves reside on the respective vendor's server, not on the MRIS Web server, and must be available 24/7. A tour uploaded to a qualifying listing - Active, Contingent/No Kickout, Contingent/Kickout, Contract or Application Registered - should be available for display with that listing in all MRIS products - Matrix, HomesDatabase.com and in brokers' IDX Web sites through MRIS's Bridge^® product - within 20 minutes of the vendor uploading the URL. In the event there is an issue with a tour not being displayed on any of our site(s), please contact the respective tour vendor directly.

If a vendor has yet to apply for authorization regarding this free service of MRIS, they should submit a request to do so and include either the URL of a sample virtual tour or of their corporate Web site, along with contact information as follows: 

• name,
• title,
• company name,
• complete company address,
• company/direct phone and fax numbers,
• email address and
• corporate Web site address, if applicable

for the one person who will serve as liaison between the vendor and MRIS, to Virtual Tour Vendors Service group (virtual.tours@mris.net). The applicant should note if they intend to upload tour URLs manually or via an automated process of their own design and if they intend to market their vending services to our customer base in general or are processing tours for one client (member, broker, company or franchise) exclusively.

Please note that, in order to comply with the mandate of the National Association of REALTORS^® (NAR^®) regarding Internet Data Exchange (IDX) rules, it is MRIS policy that tours must:

• be unbranded, i.e. void of any identification of either the listing agent(s) or the listing broker(s) - visually or audibly - because the focus of a virtual tour should be on the listed real property to which it is attached, however:

  • identification of your company as the authorized vendor is allowed;

  • a "glimpse" of the listing broker's yard sign, with or without the listing agent's rider, in a panoramic tour as long as the camera does not focus so long on it as to seem stationary, is allowed;

  • photos/frames of community recreational facilities are allowed,

  • photos/frames of the views afforded by the subject property are allowed; and

  • the subject property's relationship to its immediate neighborhood is allowed;

• be World Wide Web Consortium (W3C) compliant (see www.w3.org); and
• if required to be viewable, have Java applets readily downloadable from the vendor's site.

A member of the Virtual Tours group in MRIS's Software Development and Support department, will review the applicant's work product.  If found to comply with MRIS's policies the new vendor's record will be created.  Security credentials and instructions for accessing the URL of the Web site with the Virtual Tour Control Panel will be emailed to the vendor's contact person.

Agents can now upload their videos, and/or photos by becoming a virtual tour vendor.  Agents may also use a virtual tour vendor submit their virtual tour or video to MRIS.

Policy

All virtual tours or videos submitted to MRIS must abide by the MRIS Rules and Regulations.  In accordance with the MRIS Rules and Regulations virtual tours and videos must:

1. be unbranded, i.e. void of any identification of either the listing agent(s) or the listing broker(s) - visually or audibly - because the focus of a virtual tour should be on the listed real property.
2. MRIS reserves the right to accept or decline all image submissions and may, in its own discretion, remove any image from the system for reasons it deems appropriate. Inappropriate information may include but is not limited to broker or agent information, email addresses, web site URLs, personal property, and obscene or profane material.
3. Images submitted to MRIS must represent depict real property or artists’ representation, sketches, floor plans or plats of the property.   The main exterior view of the building or the entrance of the lot, if vacant land, must be included with every listing containing images

NOTE:

• a "glimpse" of the listing broker's yard sign, with or without the listing agent's rider, in a panoramic tour as long as the camera does not focus so long on it as to seem stationary, is allowed;

• photos/frames of community recreational facilities are allowed,

• photos/frames of the views afforded by the subject property are allowed; and

• the subject property's relationship to its immediate neighborhood is allowed;

To learn about becoming a virtual tour vendor,  click here

The following is a list of Virtual Tour Vendors:

• 24/7 Virtual Tours = 301-662-2470

• 360 Business Technology, LLC = 717-404-8888

• 360CVILLE Photography/ISI Media = 434-249-3101

• 360House/The Carey Group/Obeo = 443-250-0816

• 360PIXS.com = 202-270-7322

• 360RealTour = 310-802-6560 x223

• 3N Portal LLC = 301-980-4641

• AgencyLogic = 845-928-7099

• AgentCasts LLC = 954-647-2226

• AgentNation = 301-450-1116

• AllAmerican360.com = 571-212-1908

• A Look Inside Tours = 703-615-8519

• Amberlea Photography & Design, LLC = 800-781-6152

• BakerB Solutions = 301-424-8272

• Baldwin Video Pro = 917-627-0228

• Baltimore House Tours = 443-850-5967

• Baltimore-Washington Virtual Tour Company = 888-360-BWVT(2988)

• BeautifulHomeMarketing.com = 703-346-1973

• Behindiris.com = 703-928-5990

• Biz Empower, Corp = 240-472-6052

• Blue Creek Technology = 804-448-3489

• BrightLightTours.com = 540-882-4480

• BroadStrategy.com = 703-509-4600

• Brown Global Solutions = 443-992-4487

• BTW Images, LLC = 703-340-6383

• Buildatour.com, LLC = 314-256-9252

• Capture Video, Inc. = 703-860-1238

• Carolyn Culp Photo Productions = 443-262-8444

• CB Marketing Services = 703-426-2925

• CCLynn Staging, LLC = 301-814-3710

• Charm City Virtual Tours = 410-707-3306

• CirclePix = 877-390-6630

• CommericalNet = 770-242-1845

• Commonwealth Pubs = 540-670-8687

• Conjostudios, LLC = 301-606-7794

• Conversant Creative, Inc. = 301-616-2229

• CPG Tours = 888-525-5251

• Curtis Images = 202-359-5396

• Daybreak Photography, LLC = 240-372-7654

• DC Video Tour, LLC = 202-302-0341

• DC Hometour = 202-413-1969

• DS Creative Group = 703-362-9911

• Distinctive Home Tours = 800-250-7410

• Draw My Home LLC = 703-835-2475

• EasyViewMedia.com = 443-235-1600

• Editman Productions = 410-215-0102

• ElectroTours.com = 727-466-3262

• EPro Virtual Tours, LLC = 540-354-4100

• ePropertySites.com = 949-273-8208

• eRealtyweb = 877-369-5360

• Eye On Marketing = 410-271-0115

• Explicit Media, Inc. = 714-528-3779

• FirstHomeTour.com = 888-675-4528

• Floor Plan-Online, LLC = 206-384-4400

• FlyInside.com = 650-573-1100

• GlossyMarketing.com = 866-4GLOSSY

• GoLookInside.com = 317-706-6745

• Gretchen Creative = 301-920-1152

• HomeBuzz, Inc. = 540-974-0740

• HOMEpix.tv Inc. = 678-528-1740

• HomeSight, Inc. = 217-423-7301

• HomeSoldHome, Inc. = 434-989-8537

• HomeStar Video Tours = 410-490-9725

• Hometrack Marketing for Realtors = 410-248-2941

• HomeVisit = 703-642-8300

• Imagemaker360 = 800-852-2871

• In Tech Imaging, LLC = 443-336-4330

• Industry Access Incorporated = 800-345-6228

• Infotech Virtual Tours = 717-788-1272

• InTouch Home Tours = 817-488-8806

• IPIX Corporation = 703-674-4122

• Just Snooping.com, Inc = 509-926-7665

• ListingDomains.com (also known as Properties Online, LLC) = 800-826-5123

• ListingsMagic.com = 800-906-7164

• Little Photo Shoppe = 410-754-6003

• Longthrow Multimedia International LLC = 202-498-6590

• Maxxum Realtors & Associates, Inc. = 301-556-0977

• MDReal.com = 410-918-0095

• MediaReal Partners = 301-312-0728

• MegaHomeTours.com = 240-462-7530

• Metro Virtual Tours for  Real Estate Shows = 703-876-4929

• MF-P dba Mojo Factory Productions LLC = 703-815-7604

• Monica Janea Photography = 240-565-5360

• MotionVR LLC = 941-870-2462

• Mouse On House, Inc. = 301-972-3201

• Moving Pictures Design, LLC = 703-310-9095

• My360Pix Virtual Tours = 410-258-0663

• My3DTours.com = 443-262-9354

• MyVirtualTour.TV = 703-727-1070

• Norman Stafford = 301-659-0300

• Northeast Virtual Tours = 717-825-3850 (Adams PA, York PA, Northern Carroll MD, and Northern Baltimore MD Counties ONLY)

• Northern Virginia Real Estate Network, Inc. = 703-444-8587

• NOVA Virtual Tours = 703-856-1446

• Offer Day LLC = 703-635-2876

• Online Listing Service = 321-537-9346

• Otus Technologies Ltd. = 412 259 5867

• Panorama Street LLC = 240-694-5702

• Peter Evans Photography = 301-326-7188

• Photographic Virtual Tours = 301-262-5630

• Photos by Jensen = 540-987-8219

• Picture Perfect = 301-788-8871

• PlacePix.com = 202-250-6255

• PlanOmatic = 734-945-6261

• Previsite = 877-261-8555

• Property Panorama, Inc. = 336-685-6020

• PropertyMinder Inc. = 734-945-6261

• ProWebPlus = 410-924-3720

• Quicksilver Tours = 403-998-7760

• RBI-Media Associates = 540-723-9991

• Real Assist OC = 410-524-2262

• RealBiz360 = 905-761-6987

• Real-Estate-Video.com = 703 819-3285

• Real Patience, Inc. = 410-280-2274

• Realtours-Live = 240-264-6716

• Real Tour Vision = 866-947-8687

• Real Tour, Inc. = 301-656-5470

• RK Media = 301-821-7174

• Sendsible Solutions = 301-418-6090

• Showcase Technologies, LLC = 888-882-1259

• Sound Advice 360 = 540-856-8492

• Square Foot Photography = 703-597-7631

• SRG Realty Tours = 301-540-1103

• StreamerNet Corporation = 703-777-6840

• TechLiterate Studios = 888-656-2752

• TheListingWidget.com = 877-943-4381

• TourBuzz = 240-285-0851

• TourFactory.com = 888-458-3943

• Tourhosting.Biz = 304-229-1486

• Tour Now Network = 877-868-7435

• TourVista = (206) 484-4626  

• TownM Video Productions = 717 - 632-8274

• Tracey Richardson, Free Lance Photographer = 410-310-8042

• Trish Hamilton - Photography = 571-218-2265

• Turning Point Real Estate = 240-436-6036

• uSee360^°, LLC  = 703-598-5518

• uWALKit.com, LLC = 703-595-8618

• VHT Studios = 800-790-8687

• Vicaso Solutions, LLC = 1-800-635-1167

• Video Accord = 443-299-6264

• VideosByAddress.com (formerly Realtonian, LLC) = 703-627-5552

• VideoTourZone.com = 760-831-3824

• Virtual Home Listings = 888-813-5259

• Virtual Laboratories, Inc. = 301-545-0109

• Virtual Reel Estate = 703-888-9108

• Virtual Tours of Maryland, LLC = 866-273-3555

• Virtual Value = 609-945-2300

• Visual Tour Shop = 847-322-7391

• VisualTour = 800-873-0700 Ext.300 

• VT Plus = 800-359-5220

• Welcome Home Tours = 301-560-3134

• WePrepHomesToSell.com, Inc. = 703-771-2255

• WLK Omnimedia = (856) 343-0658

• Xenaura, Inc. = 1-418-948-3374 (Canada)

• Zeniark, LLC = 703-303-3656

The URL for a tour residing on the authorized vendor's dedicated server should be uploaded to MRIS's MLS database, Matrix^®, directly via an Internet-based, form-submission process utilizing a password-protected Web page. The tours themselves reside on the respective vendor's server, not on the MRIS Web server, and must be available 24/7. A tour uploaded to a qualifying listing - Active, Contingent/No Kickout, Contingent/Kickout, Contract or Application Registered - should be available for display with that listing in all MRIS products - Matrix, HomesDatabase.com and in brokers' IDX Web sites through MRIS's Bridge^® product - within 20 minutes of the vendor uploading the URL. In the event there is an issue with a tour not being displayed on any of our site(s), please contact the respective tour vendor directly.

At this time, MRIS is accepting applications for authorization to process virtual tour URLs to our MLS database only from commercial virtual tour vendors.  A commercial virtual tour vendor must be able to market their business to the general public as well as to our membership.

Note: Customers are not allowed to upload their own virtual tour URLs; they must use an authorized vendor of MRIS.

If a vendor has yet to apply for authorization regarding this free service of MRIS, they should submit a request to do so and include the URL of a sample virtual tour, along with contact information as follows: 

• name,
• title,
• company name,
• business license number,
• complete company address,
• company/direct phone and fax numbers,
• email address and
• corporate Website address, if applicable

for the one person who will serve as liaison between the vendor and MRIS, to Virtual Tour Vendors Service group (virtual.tours@mris.net). The applicant should note if they intend to upload tour URLs manually or via an automated process of their own design and if they intend to market their vending services to our customer base in general or are processing tours for one client (member, broker, company or franchise) exclusively.

Please note that, in order to comply with the mandate of the National Association of REALTORS^® (NAR^®) regarding Internet Data Exchange (IDX) rules, it is MRIS policy that tours must:

• be unbranded, i.e. void of any identification of either the listing agent(s) or the listing broker(s) - visually or audibly - because the focus of a virtual tour should be on the listed real property to which it is attached, however:

  • identification of your company as the authorized vendor is allowed;

  • a "glimpse" of the listing broker's yard sign, with or without the listing agent's rider, in a panoramic tour as long as the camera does not focus so long on it as to seem stationary, is allowed;

  • photos/frames of community recreational facilities are allowed,

  • photos/frames of the views afforded by the subject property are allowed; and

  • the subject property's relationship to its immediate neighborhood is allowed;

• be World Wide Web Consortium (W3C) compliant (see www.w3.org); and
• if required to be viewable, have Java applets readily downloadable from the vendor's site.

A member of the Virtual Tours group in MRIS's Virtual Tour Vendors Service group, will review the applicant's work product.  If found to comply with MRIS's policies the new vendor's record will be created.  Security credentials and instructions for accessing the URL of the MRIS Website for the Virtual Tour Control Panel will be emailed to the vendor's contact person.

On your website administration page, in the left navigation panel, select the following:

1. My Website>Website Pages

2. In the Website Content section, click Add New Content.

3. In Left Navigation Title, enter the name of the new content page as it will appear in the left navigation menu on your website.

4. (Optional) In Left Navigation Alt Text, enter the text your website visitors will see in the

pop-up when they point to the link in the left navigation menu.

5. In Browser Title, enter the information to display in the internet browser title bar when visitors to your website lands on the new content page. See example below:

6. In Sequence, enter the number that corresponds to the order in which the link to this page will appear in your website’s left navigation menu.

Suggestion: when entering sequence numbers, use odd numbers (3,5,9…etc.) This will allow other pages to be added between links without changing the sequence for previously added custom pages.

7. Check Display this page if you want the page to be available on your website. Unchecking the box would prevent the page from displaying on your website. For example:

There may be a special event that happens for a limited time each year. Instead of recreating this page each year, save the page in the Website Content area, place a check after "Display this page" when you want the page to appear and uncheck it when the event is over.

8. In Select a Content Type, choose the type of content you want to display on the page: text, an external link, or an internal link.

Enter Content - Entering content into the Content Editor as you would with the Home Page

External Link - Entering a URL to pull up another web site (www.myotherwebsite.com)

Internal Link - Adding a Widget or Jump Search

9. If selecting Enter Content, place text, photos, logos...etc. into the "Content Editor".

10. Click Preview at the bottom of the page, to see how the page will be displayed. click Publish to publish the page on your website.

MRIS TV

 Click here to view a video of how to "Add a Page on Your XactSite Website"

When a customer upgrades/changes service, their password is changed and their Design choice is reset. The customer is sent an email when the account change is processed. Let them know their new password is listed in that email.

The subject of this email may say something like, “You have signed up for XactSite [Package]”.

Here is an example of an email the customer will receive.

To make a payment, access ezPay:

• Log into the MRIS Website
• Click the My Account link
• Click the Update Billing and Make Payments link

The Pay Now link is only visible if you have a Current Balance due.  If your Current Balance due is zero, the Pay Now link will not be visible.    If you currently have recurring billing information on file with MRIS, that account will continue to be used for processing future fees. 

Four easy steps to Pay Now:

Step 1: Enter billing address and credit/debit card information

• From the ezPay Welcome Screen, click on the Pay Now link.

• The system will display the current information on file for your billing information.  to update, just type over the existing information or enter missing information.  All fields are required.
  • Billing Address,
  • Primary phone number (enter only the 10 digit phone number, no dashes - it will auto-format for you),
  • Billing email address.  All fields are required.  If any information is missed, an error message will appear at the top of the screen below the text.

• Enter the Cardholder Name of the VISA, MasterCard, American Express or Discover card.
• Enter the credit or debit card number in full.  No dashes or spaces, just the numbers on the credit or debit card.
• Enter the CVV/CID number from the front or the back of the credit/debit card.  Click the What's This? Link if you need help in locating the CVV/CID number.  MRIS never stores the CVV/CID number for your protection.
• Select the appropriate radio button for a one-time payment -or- for billing information you provided to be retained to pay future fees.
• With a one-time payment selection, MRIS will not retain the credit/debit card information.  You will be choosing to come to ezPay each time a fee is charged to your account.  You will be notified by the billing email address when fees are being posted to your account.
• With a recurring billing selection, MRIS will retain the credit/debit card information in an encrypted format with only the last four digits of the card number visible.  This credit/debit card will be used for future fees posted to your account.
• Click the Proceed button to continue.
• Clicking the Cancel button will cancel this transaction.

Step 2: Confirmation 

• Verify the information on this confirmation screen.  Note ezPay or Recurring Billing was selected.
• Clicking the Back button at the bottom will return you to the Pay Now screen to change information if necessary.  You will need to re-enter the CVV/CID number as this information is not retained.  You will also notice the credit/debit ccard only has the last four digits visible.  If you need to re-enter the credit card number all digits must be entered.
• Click the Confirm button if all information is correct to continue.

Step 3: Payment Submission

• Payment Submission screen will tell you the amount you are about to submit for payment.  The entire balance due will be paid.
• Click the Pay Now button to continue.          

Step 4: Receipt for a successful payment

• If the payment from the financial institution is approved, you will see a detailed receipt displayed of the payment.  This payment is collected immediately on the card you submitted.
• This receipt is printable by clicking the View Printer Friendly Version link on the top of the display.
• A copy of this receipt is also automatically emailed to the billing email address on file for you records.
• If a payment is declined by the financial institution, an error message will display.  An email is also sent to the billing email address on file that the payment was not successful for your records.

You will notice that the Current Balance due on a successful payment is now $0.00.  There is no Pay Now link available since the balance due is zero.

Sample Email for successful payment:

Sample Email for unsuccessful payment attempt:

To view your invoices, access ezPay:

• Log in to the MRIS Website
• Click the My Account link
• Click the Update Billing and Make Payment link

In ezPay, you may at any time view invoices posted to your account.  When you have a balance, you can see each of the invoices with date, item description and amount listed in the Current Invoices section at the top of the Welcome Screen.  If you do not have any Current Invoices and your balance is zero, the message will appear 'No outstanding invoices exist at this time'.

Current Invoices:

There are two paths to view invoices, either the Current Balance dollar amount link or the View Invoices link in the Balance & Payments section.

View Invoices through the Current Balance link:

• Click the Current Balance dollar amount link.
• The Current Invoices will appear in the top section of the screen.  Each invoice will have:
  • Date - date of the invoice
  • Item Description - what the invoice fee is for
  • Balance Due - dollar amount of the invoice
  • Status - Open means an outstanding balance is due
• Click the Send This Display to My Email link to send the display results to your billing email address on file.  Note the email address on file is in the Account Profile section of ezPay.

View Invoices through the View Invoices link:

• Click the View Invoices link in the Balance & Payments section.
• The Current Invoices will appear in the top section of the screen.  Each invoice will have:
  • Date - date of the invoice
  • Item Description - waht the invoice fee is for
  • Balance Due - dollar amount of the invoice
  • Status - Open means an outstanding balance due
• Click the Send This Display to My Email link to send the display results to your billing email address on file.  Note the email address on file is in the Account Profile section of ezPay.

View Paid Invoices:

Paid invoices can be viewed for a date range that you select.  Paid invoices will appear in the lower section of the display screen and can be emailed upon request.  You can view the last eighteen months of Paid Invoices or any date range in between.

• Click the View Invoices link in the Balance & Payments section or the Current Balance dollar amount link.
• In the bottom section of the display screen, click inside the first date range box labeled 'From'.
• A calendar widget will appear.  Move to the appropriate month and year by clicking the black arrow to the right of the month.  The system will default to the earliest date available back eighteen months.
• Once you have selected the month/year, click on the date you wish to select.
• Do the same to select a date for 'To' date or keep the defaulted date.
• Click the Submit button to continue.
• The system will display any invoices for the date range you selected with the following information:
  • Date of invoice
  • Item Description - what type of charge was incurred
  • Amount Paid
  • Status - Closed
• If no invoices are found for that date range, the following message will display 'No paid invoice history'.
• Use the Send This Display to My Email link to save this display for your records.

• Click the OK button in the pop up box.  The email was sent to the billing email address on file in ezPay.

Beta Period access to ezPay for Staff ONLY:

• Log into staff.mris.com
• Click the ezPay link on the left
• Arrive at the Welcome Screen of ezPay
  
• Hover over Accounts
• Click Find Account
• Enter the subscriber ID
• Click Search
• Verify the subscriber ID, name - double click on name of the subscriber
• Verify the subscriber ID in the Account Profile section of the Welcome Screen
• Click Terminate Subscriber link

NOTE:  The subscriber MUST request termination in writing via email or on the form 810.  Remember Broker terminations follow the established procedure and may not be terminated in the ezPay process.

• Click Continue
• click Accept
• HOver over Accounts
• Click Find Account
• Enter the next termination request

Prism is automatically updated to change the status of the subscriber from Active to Inactive, inserts the reason "Subscriber Requested', inserts the date of the termination.

Prism is automatically creating the ecommerce interaction account activity that the subscriber terminated.

ezPay will automatically send the subscriber the termination email confirmation to the email address on file in ezPay.

ezPay will automatically remove the billing information (credit/debit/ACH) information.

NOTE: The logging account activity must be manually closed.  Any account side terminations processes must be done manually.

To update your billing information, access ezPay:

• Log in to the MRIS Website
• Click the My Account link
• Click the Update Billing and Make Payment link

On the ezPay Welcome Screen, the Update Billing link is always visible in the Balance and Payments section.  If you have a Current Balance greater than zero and click the Update Billing link, you will be redirected to the Pay Now screens to pay the current outstanding balance.  Update billing can be done at the same time of making a payment.

Four easy steps to Update Billing:

Step 1:  Enter billing address and credit/debit card information

• Click on the Update Billing link
• The system will display the current information on file for your billing information.  To update, just type over the existing information or enter missing information.  all fields are required.
  • Billing address
  • Primary phone number (enter only the 10-digit phone number, no dashes.  It will auto-format for you).
  • Billing email address. 

All fields a re required.  If any information is missed, an error message will appear at the top of the screen below the text.

•  Enter the Cardholder Name of the VISA, MasterCard, American Express, or Discover card.
•  Enter the credit or debit card number in full - no dashes or spaces, just the numbers on the credit or debit card.
• If you are intending to have MRIS retain the credit/debit card information in an encrypted format with only the last four digits of the card number visible, check the box at the bottom of the screen.  This credit/debit card will be used for future fees posted to your account.
• Click the Proceed button to continue.
• Clicking the Cancel button will cancel this transaction.

Step 2:  Confirmation

• Verify the information on this confirmation screen.
• Clicking the Back button at the bottom will return you to the Update Billing screen to change information if necessary.  You will also notice the credit/debit card only has the last four digits visible.  If you need to re-enter the credit card number, all digits must be entered.
• Click the Confirm button if all information is correct to continue.

Step 3:  Update Billing Submission

• Payment Submission screen will tell you the amount you are about to submit for payment.
• click the Update Billing button to continue.

Step 4: Successful Update

• The Update Billing Success screen will display.  Note that you selected Recurring Billing.
• An email of this update is sent to the billing email address on file.
• If the update billing was not successful, an error message will display and the email that the update did not occur will be sent to you for your records.

Sample Email for Successful Update Billing:

In order to assist a customer, MRIS staff can locate a customer’s account in ezPay. Pay Now for outstanding balances, update credit/debit card information, update billing address or billing email must be done by the customer for their privacy and protection of their information. MRIS Support center may view invoices or terminate their subscription.  To do any of these actions you will need to find their account.  Once finished assisting the customer, click on Find Account to exit that customer’s account screens.

• Log into MRIS.com with your ID, PIN and token password
• On the black toolbar, hover over Accounts

•  Click on Find Account

• In the Account ID field, enter the customer's subscriber ID.  It is recommended that you enter the exact subscriber ID and not the Customer Name.  The Customer Name selection may return too many results.  It is quicker to use Account ID.
• Click the Search button.
• The results will display the User ID, Customer Name, Email (billing email address on file, if any), Phone (billing primary phone).
• Verify with the caller this information for verification purposes.

• Double click on that customer line after verification.
• Note the display is now for the customer's account ID.
• Verify again the account ID and name of the customer.  It is important that you make sure you are on the correct customer account before processing anything in ezPay.

To access other KB articles, click the appropriate link below:

Pay Now

Update Billing

View Invoices

Terminate Subscription

From the Home page, click Property Search tab

At the bottom of the Property Search Criteria menu, click the More Search Options link at the bottom

Select Subdivision link

Enter Subdivision name and click Search button

Login at http://mris.fnistools.com

Click My Website from the left navigation menu and click Configuration

Select the Property Search tab

On the Property Search Configuration box, click the Edit button on the right

Choose to zoom out, zoom in or drag the map to your desired location

Click the Submit button at the bottom

After logging in at http://xactsite.mris.com go to Personal Profile on the upper right.

Click the Photos/Logos tab

Click the Change link below the photo template and click Browse in the pop up window

Locate the photo to be uploaded and double click it

Click Upload button, the photo will appear in a new window

The Aspect Ratio should show Agent

On the photo, four squares will appear on the upper left.

Drag the square on the bottom right to the bottom right corner of the photo

Click Save button above the photo

Click Done button in the next window

Repeat the steps above to add a logo

1.   Log in to your XactSite control panel (http://xactsite.mris.com)

2.   Click My Marketing on the left navigation menu and select IDX

4.   Click Search tab and scroll to the bottom of the page to see the map

5.   Locate the option to Specify the starting region for your map search

6.   In the Go to City option, enter a city or zip code that you work in

7.   Click Go

8.   Choose to zoom out, zoom in or drag the map to your desired starting point

9.   Click Save Map

Go to xactsite.mris.com

Log in with your MRIS user ID and the password provided in the welcome email you received after signing up for XactSite Agent IDX.

Click My Marketing and IDX

Click the Banner tab

On the left, there are a list of items to choose from, this information will display on the Sponsorship Banner of the search criteria page.

On the right shows the detailed information that will display in the banner (Name, office phone, direct phone...etc.)

alternate text can be entered to display your marketing name. For example: This is is how my sample banner look before adding alternate text:

When alternate text was added, this is the new banner:

Agent photo and the Company logo can be added by clicking Browse buttons

Select where to save the Banner. It can be saved at the top of the criteria screen, the bottom or at the top and bottom.

After clicking Save Changes the photo and logo will save to the page, then click Preview rDesk IDX at the top. 

Overview:

In order to assist a customer in redirecting an existing domain to their XactSite website, updates must be made within the client’s domain registrar. For a typical domain name redirect please do the following:

1. Have the client update Nameservers with the registrar (GoDaddy, Network Solutions, etc.) they registered their domain name through

 
2. Ask if there will be an email address associated with the domain name. 

3. Report requested domain change by creating an escalation in Prism with the Agent’s full name, ID number and domain name.

Note:  We should not at any time access their domain registrar accounts for them. If the agent is not able to complete the                                steps on their own, it should be suggested that they contact their registrar directly to assist with setting up the account.

4. Insert The Following Nameservers Information

•  Nameserver 1: NS1.FNISTOOLS.COM 
• Nameserver 2: NS2.FNISTOOLS.COM

5. Ask the agent for the MX record for the Email host; this is also found in the registrar. Here is an example of an MX record for a domain that hosts the Email on Go Daddy:

• MX0
  • smtp.secureserver.net
• MX10
  • mailstore1.secureserver.net

Forward the new Domain name, MX Record, Customer name and MRIS ID number to Escalations. The Analyst will confirm completion. 

Typical turn-around time on these requests will take up to 48 hours

Once confirmation is received, the task in Prism will be updated. The L2 will contact the customer and close the task.

When you sign up for an XactSite website, your website is assigned a default password. For security reasons the password should be changed immediately.

NOTE: This process will work for the following products: Select, Premium, Total and the Office Websites.

To do this, please follow these steps:

1. Log into http://mris.fnistools.com 
2. In the left navigation panel select Tools
3. Select Change Password
4. In the New Password box, type the new password
5. In the New Password Confirmation box retype the new password exactly as it was in the previous box Click Change Password 
6. If the password was successfully changed, you will receive the message “Your password was updated successfully!”

Changing Password for XactSite IDX Products

You must contact the MRIS Support Center at 301-838-7200 or toll free at 1-888-838-8200 to make this change for you.

Password Requirements

When choosing a new password, the keep the following in mind:

• The password is case sensitive
• The password must be between 4 and 16 characters long
• The password must not contain spaces
• The password must not contain any of these characters: &,<, and >
• The password may be a combination of letters, numbers and punctuation

1. Select My Website>Website Pages

2. In the Website Content section, click My Favorite Links. The Link Collection – Edit Page appears.

3. To edit the title for the Left Navigation link, enter a new title.

4. (Optional) In Left Navigation Alt Text, enter the text your website visitors will see in the pop-up when they point to the link in the left navigation menu.    

5. In Browser Title, enter the information to display in the internet browser title bar when a visitor to your website lands on the My Favorite Links page.

6. Enter the search engine keyword(s).

7. Enter the search engine description.

8. Uncheck Display this page if you do not want to display the My Favorite Links page.

9. In Sequence, enter the number that corresponds to the order in which the link to the My Favorite Links page will appear in your website’s left navigation menu.

10. To add a new link, click Add New Link. The new link input fields appear.

11. Enter the name of the site to which you want to link.

12. Enter the link information.

13. Enter a description for the link.

14. If you have multiple links on your My Favorite Links page, you can enter a sequence number to determine the order in which your links are displayed on the page.

15. Click Publish at the bottom of the screen to publish the link on the My Favorite Links page of your website.

Customers who subscribe to XactSite are sent the “Welcome Call” email within 48 business hours of signing up for their XactSite product. If a customer claims they have not received the email within this time frame have them check their SPAM and Junk mail folders. Have them search for sender’s domain or subject content.

·   The email will come from someone with an address similar to this: lastname.firstname@lpsvcs.com.

·   The subject of the message they are looking for could contain the following: 

·   XactSite Website Training for [CUSTOMER NAME] -- the "Welcome Call"

If it has been more than 3 business days since the customer signed up, escalate these to Analyst Escalations via Prism following standard procedures. The following should be included in your escalation:

Customer Name:             First & Last Name (Office broker code for Office Sites)

Customer Contact:         Phone & Email

XactSite Subscription: (This is obtained via “Order Maintenance” on the Staff Page)

When did the customer subscribe to XactSite: (This is obtained via “Order Maintenance” on the Staff Page)

Incident Number:        ###,###

Description =                Customer has not received the XactSite Welcome Call Email.

Below is an example of what the welcome email looks like:

Q. What is XactSite?

A. The XactSite suite of products consist of 6 web sites offered to agents and brokers, including 4 agent packages and 2 office packages. For more details about the features included in each package, please click here.

Q. Where can I get more information on the XactSite products?

A. You can log in to MRIS.com and visit the XactSite product overview. You can also contact XactSite sales at xactsitesales@mris.net or by phone at 1-866-689-1218. In addition, you can sign up for an informational webinar or in-person demonstration at www.mris.com/training/schedule .

Q. How can I sign up for an XactSite product?

A. You can sign up online by logging in at www.mris.com, click Products and select XactSite to review the various XactSite packages available.

Q. How much are the XactSite packages?

A. The package prices range from $59.99-$119.95 per month, not including the one-time setup fee. You can also choose between annual and monthly billing for each package.

Q.  How much is the Set-up fee?

A. There is a one-time setup fee for each package. The setup fees range from $39.95-$399.95. Note: from launch until June 26^th, the setup fees for all agent packages are being waived. Do not tell subscribers when that the setup fee will start being charged again after June 26^th.

Q. Can you please tell me about the billing process?

A. The charges for the XactSite package you sign up for will be billed to your MRIS account. Each package offers two payment options, monthly and annual.  You will be billed according to the plan you selected when you signed up.  For questions about your XactSite billing, please contact the MRIS Support Center at billing@mris.net or phone 301-838-7200

Q. Who are the XactSite products available to?

A. The XactSite products are available to MRIS agents and brokers.

Q. Are the XactSite products replacing Active Agent?

A. No, MRIS will continue to offer the Active Agent products. MRIS simply wants to offer a wider selection of products to meet the different needs of our subscribers.

Q. How can I decide if an Active Agent product or a XactSite product is right for me?

A. If you would like more in-depth information on Active Agent or to see a demo, please  email sales@mris.net . For more in-depth information on the XactSite products, please contact XactSite sales at xactsitesales@mris.net or 1-866-689-1218.

Q. If subscribers want to upgrade or downgrade between XactSite products, how can they do that?

A. Subscribers can upgrade or downgrade between XactSite products on MRIS.com 

Q. If I upgrade/downgrade would my information transfer to the new site?

A. Yes, all of your registered clients, your registered clients’ information, and custom content will transfer to the new package.

Q. Is there a fee if I decide to upgrade/downgrade the XactSite product?

A. There are no fees to downgrade or upgrade. The amount you’ve paid towards your current package will be applied towards the package you are switching to. For example:  the setup fee you paid for package (A) will be deducted from the setup fee for package (B).

Q. What happens after I sign up?

A.  After an agent or broker signs up for an XactSite package, they will receive an email at the public email that they have on file with MRIS. The email contains instructions on how to log in and set up the XactSite product, as well as the contact information and hours of operation for XactSite Support.

Q. Is there a trial period?  If I decide to cancel, will I get a refund?

A. Yes, all of the XactSite products can be canceled within 30 days of sign up.  If you cancel within the first 30 days, everything except the setup fee will be refunded.  

Q, Do the XactSite web sites require a domain name?

A. No, a custom domain name is not required. All of the XactSite web site products come with a free sub-domain. If an agent or broker has a custom domain that they want pointed at their XactSite web site, they can contact XactSite Support to have that done. XactSite support can be reached at 866-689-1218 and xactsitesupport@mris.net.

Q. Are any of the XactSite packages transferrable?

A.No, the XactSite products cannot be transferred from one agent to another or from one broker to another.

Q. Do the XactSite web sites have a team feature?

A.The XactSite agent products can handle teams of up to 5 agents. For more details, please contact XactSite sales at  xactsitesales@mris.net or by phone at 1-866-689-1218.

Q. Can I use realPING with the XactSite products?

A. realPING is integrated with the XactSite agent web site packages.  If an agent has a realPING account, realPING would be automatically enabled on XactSite Select, Premium and Total for that agent. Agents can also manually add additional realPING buttons to their XactSite web sites.

Q. Why would XactSite Support tell an MRIS subscriber who has an XactSite product to update their contact information with MRIS?

A. Because the XactSite products pull some agent and broker information from MRIS. Things like the agent’s office phone number, email address, and the office phone number are pulled directly from MRIS and cannot be edited in the XactSite products.

·         Agents who need to update their office phone number or email address need to log into MRIS.com and click on My Account to do this.

·         Brokers who need to update their office’s information need to call the MRIS Support Center.

Once an agent or broker updates their information with MRIS, they should see the updated information on their XactSite product the next day.

Q. How should I answer if an agent asks if the XactSite sales or support people are MRIS staff?

A. “MRIS powers the XactSite products and is part of the XactSite team”.

Q. What should I do if I get a call or an email from an MRIS subscriber that wants to make suggestions for the XactSite products?

A. Explain to the customer that they can make product suggestions to XactSite support via either email or phone.

Q. What should I do if I have an agent or broker that is not happy with the service they received from XactSite sales or support?

A. Escalate the issue to the Analysts, who will escalate it to the appropriate people at XactSite.

If you have an MRIS Email account, below are two examples of how to access your MRIS Email. You must be an active MRIS Customer.

1. Go to http://mail.mris.com
2. Enter your full email address. Example: johndoe@mris.com If you don't know your MRIS Email address, Click here
3. Enter your email password. If you forgot your MRIS email password, click here
4. If you don't have MRIS Email account and you wish to sign up, click here

                                                             OR

1. Log in at www.mris.com

2. Point to MRIS Customers

3. Click MRIS Email

4. Click Check My Email

Upload Your Company Logo to MRIS

Note: the Broker of Record must upload the company logo.

Brokers, in order to have your company logo display on HomesDatabase.com and the XactSite Select, Premium

and Total products, follow these steps:

1. Log in to http://www.mris.com

2. Under Quick Links, click on My Account

3. Click on “Upload your logo to HomesDatabase.com”

4. On the next page, click “Upload your logo now”

5. Browse for the photo on your computer.

a. Note the file format recommendations: JPG, GIF, PNG, BMP

b. Logos may be up to 12 MB in size

c. Logos should be at least 64 pixels wide by 94 pixels high

d. Portrait orientation is best

The following four video clips, each averaging three minutes in length, are available for linking from your ActiveAgent Classic or ActiveAgent Professional Website, free-of-additional-charge: If you have a different type of Web site, contact your site operator for instructions.

• "Curb Appeal"
• "Fighting Foreclosure"
• "REALTOR^® Value"
• "Arm Yourself"

To add a video link to a ActiveAgent Classic site, follow these steps:

• Log into the ActiveAgent Classic control panel.
• Click on Website Manager.
• Under Edit your Profile click Favorite Links.
• In the Address box, enter the Web address http://www.sfrealtors.com/video/mris/short/.
• In the Text To Display box, enter "Videos for Homebuyers and Sellers".
• Click Save Changes

To add a video link to a ActiveAgent Professional site, follow these steps:

• Log into your ActiveAgent Professional control panel.
• Click on Website Manager.
• Click on Page Manager.
• Drop down to Tips and News.
• Click on the blue  Add a Page link.
• In the resulting Add a Page pop-up window, select Custom Page.
• Click Save.
• On the resulting page entitled Your Content, click on the Edit link to the right of Your Content.
• For the Button Name (#1), enter "Videos for Homebuyers and Sellers".
• For the Page Title (#2), enter "Special Videos for Home Buyers and Sellers".
• For the Content (#3):
  • Click Link to Another Website.
  • Click Pop-Up.
  • Enter the Web address http://www.sfrealtors.com/video/mris/short/.
• Click Save at the bottom of the page.
• At the top of page, where you see "Currently this page is Disabled", click Enable in the drop-down menu.

These instructions will explain how you can register your ActiveAgent, ActiveAgent Professional or XactSite with the MSN search engine.

1.       Go to http://search.msn.com/docs/submit.aspx. This will bring up the page below:

• The “View As” feature allows an agent to see listings previously sent to a contact either manually or by auto email. Provided the ML# has not changed, the “View As” feature will prevent agents from sending listings previously sent and viewed by a customer.

Perform a desired search and Click the “View As” located at the top of the search results page to the right of the dropdown of “per page” to display contacts.

Selecting a contact will add additional columns to the display. Showing the last time you emailed that contact that listing, the last time they viewed it and how many times it was viewed.

The “View As” option will only be available in the displays of System Summary- Agent, Full-Agent, Gallery-Agent, Multi-line-Agent, Short-Agent and Synopsis-Agent.

Media Connect is a new photo upload application replacing Keystone Photo Manager.  Media Connect is all you need to upload photos in Keystone to your listings.

Unlike the Photo Manager option which only became available after you submitted your listing to the MLS, Media Connect is a fast and easy photo upload application that allows you to upload photos prior to having the MLS number.  Media Connect also allows for bulk photo upload and the ability to describe photos in your own words, without the limitation of scene codes.

The Photo Editor allows you to replace an existing photo and crop the photo.  Cropping includes photo zoom in, zoom out, and rotation.  By default, photos are uploaded to be zoomed out.

To access the Media Connect Photo Editor feature, complete the following:

• While editing a listing Keystone, click on the Media Connect option on the Navigation menu on the left.
• Click OK on the Media Connect help screen -you s

• Double click on a photo you wish to edit

• Click on the Photo Editor –You should now be able to access four functions available under the Photo Editor.

• Click Done and Save Changes.

This error message can occur if you deleted a required photo, such as the Exterior Main photo.

Media Connect requires one photo to be tagged as Exterior Main.

To designate a photo as Exterior Main, perform the following steps:

1. Double click on a photo to get into edit mode
2. Select the Exterior Main Radio button
3. Submit to MLS

Media Connect is the new photo upload application replacing Photo Manager.  If you enter a listing for the first time, Media Connect will be the only option to upload photos for your listing. Media Connect provides easier and faster upload compared to Photo Manager.

For existing listings that have photos uploaded via the Photo Manager, or new listings submitted to the MLS without a photo, you will see the two photo upload options for Photo Manager and Media Connect.

However, once you use Media Connect to upload additional photos to the listings, Photo Manager Option will no longer be available to those listings.

What is Media Connect?

• Media Connect allows you to upload photos to your listings, describe them in your own words, and submit to the MLS whenever you’re ready. Media Connect allows you to create a more complete and marketable listing.

What is required for Media Connect?

• Adobe Flash Player 10.0 or higher is required for Media Connect and must be installed on your computer:  Click here to download the latest version of Adobe Flash Player

How many photos can I upload to my listing?

• You can upload up to 30 photos to each listing.

Do I have to submit my listing to the MLS before uploading photos?

• With Media Connect, you can now upload photos while entering your listing. You no longer need an MLS number prior to uploading your photos.

Where can I access Media Connect?

• Media Connect is located in Keystone.  From the navigation menu on the left, select Listing and click Media Connect.

How soon will I see photos on my listing? 

• Photos will be displayed in matrix after clicking Submit to MLS. Photos will transfer directly from Keystone to Matrix following submission.

What file formats can be used when uploading photos? 

• The following file types are supported in Media Connect: JPG, GIF and PNG.

What browsers are compatible with Media Connect?

• Media Connect is cross-browser compatible on any internet platform that supports Adobe Flash Player 10.0 or higher. These browsers include: Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher, Safari 5.0 or higher, Google Chrome 12.0 or higher

What is the Category field and why is it mandatory? 

• The category field is used in Matrix to view side-by-side photo comparisons of similarly categorized photos. For example, the category field allows you to compare the kitchen of one listing to the kitchen of another. Selecting one of the 15 category options is therefore mandatory in order to allow photo comparisons in Matrix.

What are the character limits for the Caption and Description fields?

• There is a 50 character limit for Captions
• There is a 250 character limit for Description

How do I begin uploading photos?

• Login to Keystone
• Click the + next to Listing on the left
• Click Media Connect
• Click Okay to the Media Connect window
• Click the Add Photos button the upper left of the screen

How do I upload multiple photos at the same time?

• From Media Connect, click OK to the MRIS Media Connect window
• Click the Add Photos button on the upper left
• Hold the Ctrl key on your keyboard
• Select each filename/photo you would like to upload
• Click Open on the bottom right
• Click Yes to add Category, Captions and/or Description
• Click Save

How do I reorder photos one uploaded?

• You can sort and order photos by clicking and dragging them into any position you wish. Place the curser over the thumbnail of the photos you wish to move. Click the thumbnail and drag it to the preferred position in the Photo Grid. The position of the other photos adjusts to accommodate the new photo position of the moved photo.

How do I select the Main Exterior Photo?

• Below the Caption field of each photo, you have the option to select the Main Exterior photo. To do this, scroll to the applicable photo and click the Exterior (Main) radio button for that photo. The radio button changes to a magenta flag once selected.

Does the main Exterior photo have to be the photo displayed on my listing?

• No, any photo located in the upper left corner of the photo grid will be your listing’s lead photograph. Your lead photo is used as the main photo in matrix and on other MRIS applications. The main Exterior photo is required by MRIS Rules and Regulations, but does not have to be your listing’s lead photo.

How do I edit photo captions?

• Double click on the thumbnail of the photo on the “Media Connect” screen.

What is required to submit to the MLS?

• The Category, Caption and selection of the Main Exterior photo are mandatory fields that must be completed before submission to the MLS.

What is the maximum size photo that Media Connect can upload?

• Media Connect and Adobe Flash officially supports photo uploads up to 100 MB, which is extremely large considering the average photo upload size is around 1.5 MB.  Regardless of photo size, Media Connect will resize the photo.  All large photos will be automatically scaled down to fit.

Some websites require cookies to be enabled for the browsers to function properly, and prepare customized web pages like Media connect. The following instructions will enable Cookies for different type of browsers such Internet Explorer 7 & 8, Mozilla Firefox, Safari and Google Chrome.

Internet Explorer 7, 8 & 9

1. Open Internet Explorer
2. Click Tools Menu and then Internet Options -a new window opens
3. Click Privacy tab near the top of the window
4. Click the Advanced button
5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window
6. Select the 'Accept' option under 'First-party Cookies'
7. Select the 'Accept' option under 'Third-party Cookies'
8. Select 'Always allow session cookies'
9. Click Ok to exit

Mozilla Firefox 3.6

1. Open Firefox
2. Click Tools menu and then Options
3. Click Privacy tab across the top
4. Place a check mark on both 'Accept cookies from sites' and 'Accept third-party cookies'
5. Click Ok to save changes

Safari

1. Open Safari browser
2. Click Safari across the top menu and then Preferences
3. Click Security in across the top
4. Under 'Accept Cookies', select the option 'Always'
5. Close the Security window

Google Chrome

1. Open Google Chrome browser
2. Click the wrench icon on the browser toolbar and then select Options
3. Click the Under the Hood tab
4. Click Content settings in the 'Privacy' section
5. Under the Cookies section click 'Allow local data to be set' Cookies tab
6. Close the open windows

 Where do customers go to upload their headshots/logos for homesdatabase.com?

• Under My account page on mris.com, click here
• In the My Account page, Click "Upload your logo to Homesdatabase.com" link

What is the maximum and minimum size for headshot?

• You may upload an image up to 12MB and at least 64 x 94 in pixels.

What is the maximum and minimum size for logo (broker only)?

• Logos will be resized to fit within 80x80 pixels.

What type of format do we accept?

• JPG, GIF, PNG, and BMP in Portrait orientation, please see example below.

How long does it take for the headshot/logo to show up on homesdatabase.com?

• Once your image has been uploaded, it may take 15 to 30 minutes to appear with your listings on HomesDatabase.com.

Can ActiveAgent customers upload their headshots/logos by using this tool?

• No, ActiveAgent customers should still email logos and headshots to photos@mris.net for uploading

There are two parts to this process: uploading a document, and then linking to a document.

You may enter a Comparable in Keystone if you had a transaction with a Broker who is not an MRIS subscriber, participated in a new home sale or sold a property that was not entered into the MRIS system as an Active listing. Only properties where you participated in the sale as the Listing or Selling Agent and that have Settled may be entered as a Comparable. If you run your Agent Sales Report and are missing listings, follow the steps below.

To enter Comparable or FSBO properties from the main menu of Keystone:

• Click Add or Update Listings, then click the Add Listing button.
• Select the Property type, State, and County, then click the Continue button.
• Search the Public Record database by entering either the Tax ID number, or enter search criteria in the Optional fields below and click Search.
• If the Tax ID number appears, click the Autofill icon

 or

• Click the No Autofill button       

     .

From the General page, change the Comparable Y/N and Status fields as shown:

NOTE: With this release of Keystone, you must enter the actual dates for Contract Date / Date Accepted and Close Date/Off Market Date.  The Listing Date is also entered, and must be the same date as the Contract Date.  Use the calendar icon or type the dates in the format MM/DD/YYYY.

• Enter the Listing Agent as 12345, unless you have a valid listing agreement. If the Selling Agent is unknown, enter 9999.
• You may enter yourself as the Listing Agent and Selling Agent if you have a Dual Agency Agreement as required by law.
• Complete the listing, then click the Submit to MLS button.

If you need further assistance, please contact the MRIS Support Center at 301-838-7200 or 888-838-8200. 

Please use the following steps to sign up for MRIS email account. You must be an active MRIS Customers in order to sign up for an MRIS Email account. 

1. Go to www.mris.com and login using your MRIS ID, PIN and Password
2. Hover your mouse at MRIS Customers link across the top menu
3. Click MRIS Email link
4. Click Sign Me Up! link
5. Scroll at the bottom of the ISP Terms and Condition Agreement page
6. Type YES if you agree with the ISP Terms and Conditions Agreement
7. Click Continue Sign-up Process tab
8. Enter an email address you prefer and click Complete Signup.
9. If the email address you have chosen above is available, you should see a success message on the screen

Please use the following steps to retrieve your MRIS email password. You must be an active MRIS customer.

1. Go to www.mris.com and login using your MRIS ID, PIN and Password
2. Hover your mouse at MRIS Customers
3. Click MRIS Email
4. Click View/Modify link near the center of the screen
5. Click on the link labeled Password
6. Click View Password tab
7. You should see the password applicable for the email account

Please use the following steps to find out your MRIS email account. You must be an active MRIS customer.

1. Go to www.mris.com and login using your MRIS ID, PIN and Password
2. Hover your mouse at MRIS Customers
3. Click MRIS Email
4. Click View/Modify link near the center of the screen
5. You should see an existing email address you have with MRIS

Metropolitan Regional Information Systems, Inc. (MRIS) is located at: 

9707 Key West Avenue, Suite 200

Rockville, MD 20850-3334

To open another browser window for a MapQuest location map, click here.

Driving Directions are as follows:

From Baltimore:

• Take I-95 or I-295 South
• Follow I-495 toward Baltimore / College Park / Silver Spring
• Take I-270 North
• Take Exit 8 (Shady Grove Road West)
• Turn left at the light at the end of the exit ramp
• Turn right at the fourth light onto Key West Avenue (MD 28)
• Turn left at the first possible opportunity into the Key West Corporate Center
• MRIS is on second floor and parking is available in the garage behind the building

From Frederick:

• Take I-270 South
• Take Exit 8 (Shady Grove Road West)
• Turn right at the third light onto Key West Avenue (MD 28)
• Turn left at the first possible opportunity into the Key West Corporate Center
• MRIS is on second floor and parking is available in the garage behind the building

From Annapolis:

• Take US 50 West
• Follow I-495 towards Baltimore / College Park
• Take I-270 North
• Take Exit 8 (Shady Grove Road West)
• Turn left at the light at the end of the exit ramp  
• Turn right at the fourth light onto Key West Avenue (MD 28)
• Turn left at the first possible opportunity into the Key West Corporate Center
• MRIS is on second floor and parking is available in the garage behind the building

From Points South:

• Take I-95 North
• Follow  I-495 West / North toward Rockville - Frederick
• Take I-270 North
• Take Exit 8 (Shady Grove Road West)
• Turn left at the light at the end of the exit ramp
• Turn right at the fourth light onto Key West Avenue (MD 28)
• Turn left at the first possible opportunity into the Key West Corporate Center
• MRIS is on second floor and parking is available in the garage behind the building 

If you have purchased a XactSite product but do not remember how to get to the control panel, below are the URLs to use.  The Control Panel is where you would go to setup/update your website.  To login to the Control Panel website, you must refer to your MRIS User ID and the password provided in the welcome email received after signing up for your XactSite product

To setup/update the website for:

Select

Premium

Total

Office Website

You need to login at http://mris.fnistool.com

For Customers with:

Agent IDX

Office IDX

You need to login at http://xactsite.mris.com

1. Searching for listings
   1. 16269 - How to search for Different Property Types in Matrix
   2. 20421 - The Four MRIS Property Types
   3. 16297 - Searching in Matrix for all Listings for a Specific Office
   4. 22111 - Advanced Searching Tips for Matrix
   5. 16391 - Customer Last Name Search in Matrix and Keystone
   6. 16615 - Listing History
   7. 16363 - Old URL' Error in Matrix
   8. 16626 - What is 'My Listings'?

2. Map Searching for listings
   1. 16597 - How to Use the Map Search in Matrix

3. Pop-Up Blocker
   1. 16315 - Cannot print reports/displays in Matrix
   2. 16519 - Cannot Print Reports in Matrix
   3. 16430 - Photo Problem Due to AdSubtract Software 
   4. 16516 - AOL & AOL Toolbar Pop-up blocker
   5. 16590 - Beware of Search Toolbars: Yahoo, Google, AOL, MSN, etc.
   6. 16531 - Can't print from Matrix when McAfee Internet Security is installed.
   7. 16592 - Norton Internet Security 2005 blocks Matrix from printing.
   8. 16595 - Mozilla Firefox Unable to Print
   9. 16481 - While Logged into Matrix, Internet Explorer Closes Suddenly

4. Saved Searches
   1. 16444 - How to Create a Saved Search in Matrix
   2. 16399 - How To Revise Saved Searches in Matrix
   3. 16394 - Matrix - Error When Saving Revised Saved search Criteria

5. Market Update
   1. 16444 - How to Create a Saved Search in Matrix
   2. 16641 - What are the Update Types in Matrix? What Do They Mean?
   3. 16394 - Matrix - Error When Saving Revised Saved search Criteria

6. Display Screen Buttons and Icons
   1. 16325 - Icons And Features On Search Results Screen
   2. 16417 - How Do the Keep and Drop Buttons in Matrix Work?
   3. 16441 - Matrix Print Report Limits

7. Default Settings
   1. 16256 - How to Add Search Fields in Matrix
   2. 16269 - How to Search for Different Property Types in Matrix
   3. 16321 - Displays - Create, Edit, Print Your Own

8. CMA Searching
   1. 16294 - How to Create a CMA Report in Matrix
   2. 21493 - Getting Kicked Out of Matrix

9. CMA Reports and Displays
   1. 16294 - How to Create a CMA Report in Matrix
   2. 22100 - How to Save a Matrix CMA Report
   3. 16315 - Cannot print reports/displays in Matrix
   4. 16356 - Explorer Closes or Adobe Fails to Load When Printing CMA's in Matrix
   5. 16519 - Cannot Print Reports in Matrix
   6. 16548 - How do I email a CMA report?

10. Custom Displays
    1. 16321 - Displays - Create, Edit, Print Your Own
    2. 16315 - Cannot print reports/displays in Matrix

11. Printing
    1. 16321 - Displays - Create, Edit, Print Your Own
    2. 16315 - Cannot print reports/displays in Matrix
    3. 16519 - Cannot Print Reports in Matrix
    4. 16531 - Can't print from Matrix when McAfee Internet Security is installed.
    5. 16592 - Norton Internet Security 2005 blocks Matrix from printing.
    6. 16595 - Configuring Mozilla Firefox to allow Matrix to print.
    7. 16356 - Explorer Closes or Adobe Fails to Load When Printing CMA's in Matrix
    8. 16441 - Matrix Print Report Limits
    9. 16328 - How to Print Tax Records for Listing Search Results

12. Custom Export
    1. 16298 - Exporting to RealtyTools from Matrix
    2. 16323 - How to Export to Microsoft Excel from Matrix
    3. 16352 - How to Use Mailing Label Export in Matrix with Word 97 Mail Merge
    4. 16367 - Using Matrix Export Options to Create Labels in Word 2002 and 2003
    5. 16552 - How to Export A Photo from Matrix
    6. 16559 - Generating a Top Producer Data Export from MRIS Matrix

13. E-mail
    1. 16344 - Setting Up Your Email Account in Matrix
    2. 16548 - How do I email a CMA report?
    3. 16448 - How to Search for Open Houses and Email Open House Reports in Matrix
    4. 16293 - Why does Matrix send links to the Email Reports?
    5. 16414 - How Will I Know If an Email from Matrix Went Through?
    6. 16436 - Will Emails Sent from Matrix Show Up in My Sent Mail Folder?
    7. 19816 - No Bounced Back E-Mail Received When Using Matrix's E-Mail Feature
    8. 16290 - Email from Matrix is Filtering...
    9. 16363 - Old URL' Error in Matrix
    10. 16439 - Character Limit for Emailing in Matrix
    11. 16623 - What is Email History?

14. Sorting
    1. 16421 - How Does the Sort Button in Matrix Work?
    2. 16322 - How Can I Sort Search Results by Street Name in Matrix?
    3. 16325 - New Icons Appearing in Matrix on Search Results Screen
    4. 16346 - How to Undo Sorting of Search Results in Matrix
    5. 16422 - Why Can't I Sort With More Than 500 Search Results?

15. Data Related
    1. Remarks
       1. 16455 - Internet Remarks
       2. 16494 - What Can and Cannot Be Included in REMARKS?

16. Public/Tax Records
    1. Searching
       1. 16630 - Can't Find Tax Record for New Construction Property
    2. Exporting
       1. 16367 - Using Matrix Export Options to Create Labels in Word 2002 and 2003
       2. 16610 - Exporting from Matrix to Microsoft Access

17. Tips and Shortcuts
    1. 16288 - How To Create Desktop Icons for Matrix and Keystone
    2. 16296 - Opening a Second Matrix Window
    3. 22111 - Advanced Searching Tips for Matrix

18. Open House
    1. 16628 - How do I search for Open Houses using the Open House Tab?
    2. 16448 - How to search for Open Houses from a Residential Search

19. Contacts
    1. 16255 - How to Save or Edit Contacts in Matrix
    2. 16642 - How to Delete Saved Contacts in Matrix

20. Finance
    1. 16625 - How to Make Suggestions for the Matrix Finance Tab

21. Supporting Applications
    1. Adobe
       1. 22103 - Adobe Reader 6.0 Prints Garbage Characters in Matrix
       2. 16356 - Explorer Closes or Adobe Fails to Load When Printing CMA's in Matrix
       3. 16516 - AOL & AOL Toolbar Pop-up blocker
       4. 16551 - Adobe Reader 6.0 Repair Tool for Windows XP
       5. 16609 - Downloading Adobe Acrobat Reader 7.0
    2. Browser
       1. 16295 - Will Matrix and Keystone work with Netscape and other browsers?
       2. 16431 - Is Internet Explorer showing the most recent information in Matrix?
       3. 16434 - Selecting Multiple Options in Matrix Using the Safari Browser (IMAC)
       4. 16595 - Configuring Mozilla Firefox to allow Matrix to print.
       5. 16481 - While Logged into Matrix, Internet Explorer Closes Suddenly
    3. My Account (mris.com)
       1. 16344 - Setting Up Your Email Account in Matrix

What is Flash?

Flash is a commonly used application to create animation, advertisements, and various web page components, to integrate video into web pages, and more recently, to develop rich Internet applications. 

What is JavaScript?

A scripting language developed to enable Web developers to design interactive sites. JavaScript is a common language found in almost all major browsers 

New User Interface:

After implementation of Scout, users will notice the following change:

 PIN FIELD:

Pin field is expanded to match the same length as User ID and SafeMLS Password (see a screenshot below)

 FLASH PLAYER AND JAVASCRIPT REQUIREMENT

In preparation of the new SafeMLS 3.0 Strong Authentication, MRIS is implementing a new SafeMLS login screen, which will require users attempting to login to MRIS core applications (Matrix, Keystone, MRIS.COM and OPS), to have Flash Player 9.0.124 installed and JavaScript enabled.

In the beginning of implementing this new SafeMLS login screen, users will be notified if Flash Player 9.0.124 is not installed and/or JavaScript is not enabled.

When notified, users can install/upgrade required Flash Player by following links provided with the notification message or may proceed to login through a temporary login screen for a limited of time (TBD). Below is a breakdown of the different scenarios depending of whether Flash Player and JavaScript are detected or not.

Page will indicate Flash is required or requires upgrade and display link for download and install/upgrade of Flash

 If no Flash Player is detected:

JavaScript is enabled, but Flash component was not detected OR

JavaScript enabled, Flash below minimum required version or no Flash

1. User Clicks on Login on MRIS web site
2. Scout HTML version of the Secure Login screen is rendered
3.  A message will appear to the user to upload to current Flash version
4.  User proceeds to login or clicks to upgrade 
5.  Once user has done the Flash upgrade they will be automatically directed to a fully instrumented Scout Login page. 

If no JavaScript is detected:

JavaScript is not enabled and Flash is not available  

1. User Clicks on Login on MRIS web site
2. HTML local message screen will appear
3. User clicks the login link below

 Users will need to use a browser that has JavaScript in the future but may continue to login at this time. 

JavaScript is enabled but minimum Flash component is detected

1. User Clicks on Login on MRIS web site
2. Login screen below is rendered to the user
3. User proceeds to login as normal

Q: The PIN field is now longer than it used to be

A: The PIN field box has now been expanded to the same size as User ID and password fields.  This change was necessary to instrument Scout to the IDP screen.  

Q: Will the users be able to copy and paste User ID and PIN

A: No, users will no longer be able to copy and paste User ID and PIN

Q: Will the user be able to use browser’s AutoComplete feature to save their ID and PIN

A: No, users will no longer be able to use AutoComplete feature at the login page. Users must type in the User ID and PIN fields every time they login

Q: Why entire field is being deleted when I try to delete just one character that I typed wrong?

A: When using a backspace button on User ID or Password fields, the entire field entry will be deleted and the user will have to retype again with the exception of the PIN  field.

Q: Can I still report a token broken or enroll my token

A: At this phase, the SAFEMLS token section of the login page -the links of Enroll my Token, Report a broken or lost token, Change my PIN, Forgot my PIN will continue to function as normal

Password Policy after implementation of the new SafeMLS 3.0

Q: Is there a minimum password length?

A: Password length is 7 characters

Q: Can a password be all numbers?

A: Passwords must contain both letters and numbers. No special characters are allowed

Q: Are password case sensitive?

A: No. Passwords are not case sensitive

Q:  Are new passwords permanent?

A: Passwords will expire no later than 180 days from their creation.

Q: Can I re-use previous password when prompted for new password?

A: Passwords must not be repeated more than once. Old passwords resets after four password in between.  For example, a user cannot repeat the same password they used the last four resets.  On the fifth reset, the user can return to a previously used password

Q: Why the system is prompting me to change my password

A: The SafeMLS authentication system integrates with the MRIS login screen to set warnings and force password changes when suspecting security violation.

Q: What will happen after numerous login fail attempt

A: After 3 login unsuccessful attempt, subscriber account will be locked for about 2 minutes.

The MRIS password policy is for passwords to expire in 180 days from their creation.  When you enroll a password, request an auto generated Forgot my password, or use the Change my password/PIN features, all those passwords will expire in 180 days from their creation.

Use a Forgot my password link located at the Login Page on the right hand side.

• Answer the three secret questions with the answers you gave during the Enrollment process.
• Click the Next Button

Receive success message that an auto – generated password/PIN has been sent to  your designated private email account on file.  That designated email address is displayed on the screen for your convenience

Go to the email address as indicated in the success message to retrieve the new password and pin.  You may choose to keep using this auto-generated password and pin until they expire according the password policy OR You may choose to change the password and pin instead of using this auto-generated password and pin.

This guide will take you step by step in setting up your new password.  This process is similar to enrolling your token and you only have to do it once!

You will be notified at login when you will be requested to switch from the using the SAFEMLS® token to using a set, fixed SAFEMLS® password

To change your Password and/or PIN set at Enrollment you need to use Change my password link located at the login page on the right hand side.

 Agents can embed the MarketWatch videos on their ActiveAgent sites by following these steps:

Go to www.rbintel.com and click on MARKETWATCH VIDEOS in the upper right corner of the page Scroll down to see the Embed Video section in the lower right corner of the page. Select the region you’d like: this will determine the video you embed on your site. Choose which video: you can select a video for a specific month, or you can select the option to always show the latest video for that region. Choose a size for your video player: for ActiveAgent and ActiveAgent Professional sites, it’s best to select the smallest size,  560 x 340. Click on the Generate Code button. The code will appear in the box. Click on the box to highlight the code. Once the code is highlighted, right click on it and then left click copy. Log into your ActiveAgent control panel.
On the page where you want the video to show up, click on the “Source” button in the Text Editor.

 

	10.	Click in the Text Editor. Click the right button of your mouse, then click Paste. The code for the video should appear in the Text Editor.
	11.	Click Save to save your changes, then click the Preview Website button in the upper right corner of your ActiveAgent control panel to see the video on your site. If the video doesn’t show up right away, you may need to refresh the page.

Agents can embed the MarketWatch videos on their XactSite websites by following these steps.

Go to www.rbintel.com and click on MARKETWATCH VIDEOS in the upper right corner of the page. Scroll down to see the Embed Video section in the lower right corner of the page. Select the region you’d like: this will determine the video you embed on your site. Choose which video: you can select a video for a specific month, or you can select the option to always show the latest video for that region. Choose a size for your video player: for ActiveAgent and ActiveAgent Professional sites, it’s best to select the smallest size,  560 x 340. Click on the Generate Code button. The code will appear in the box. Click on the box to highlight the code. Once the code is highlighted, right click on it and then left click copy. Log into your XactSite website.
10. On the page where you want the video to show up, click on the HTML button in the content editor
11. Click in the content editor where you want to paste the code for the video. Hold down the CTRL and V keys on your keyboard to paste the code. 12. Click the Preview button under the content editor to see the video on your site. If you are satisfied with how the video appears, close the Preview window and click Publish.

ActiveAgent subscribers can now change their ActiveAgent user names (and site addresses) by logging into the control panel, clicking on Agent Tools, and then clicking on the current User ID. They will then need to follow the steps to select a new User ID.

The Property Finder defaults to the map search. If an agent wants to set the Property Finder to default to the standard search, they can do so by following these steps:

1.       Log into their ActiveAgent Control Panel

2.       Click on Property Tools

3.       Click on the Options button

4.       For “Default Search”, click the drop down arrow and select “Standard”

5.       Click the Save Changes button

Agents that subscribe to ActiveAgent Professional can add an unlimited number of team members to their ActiveAgent Professional sites. The site owner will be charged an additional $10 a month for each team member they add to their ActiveAgent Professional site. It is up to the site owner to make arrangements for payment with the team members they add to their site.

Note: Agents who have multiple MRIS ID numbers can add their additional MRIS ID numbers using this feature at no additional charge.

ActiveAgent Professional subscribers can add team members to their sites by following these steps:

1.    Log in to the ActiveAgent Professional control panel by clicking on the Agent Only link on the bottom of any page of their ActiveAgent Professional site and entering the login information

2.    Click on Agent Tools in the upper left part of the page

3.    Click on Agent Manager in the sub-navigation bar

4.    Click on the yellow “Add a New Agent” button

5.    The agent’s name is required. All other fields are optional.

6.    A photo of the agent may be uploaded by clicking on the Browse Images button on the left side of the page

7.    Click the yellow Add an Agent button to save the information.

The Text Editor in ActiveAgent Professional allows you to use many text formatting options without using Hypertext Markup Language (HTML). The Text Editor Toolbar contains all of the buttons and functions that are included in the Text Editor, starting on the left side of the top row of buttons on the Text Editor Toolbar.

Note:  Some of the button descriptions will include detailed screen information.

Another option is to format your text and images in Microsoft^® Word, then copy the content from Word and paste it into the Text Editor by using the Paste From Word button.

Use this link to Change your password and/or PIN set at Enrollment. 

1.     Click the Change my password/PIN link

 When any of these circumstances occur, the handheld user will be directed to go to a regular personal computer to complete the action.  The following messages will appear in each case the user is directed to a regular personal computer.

Enrollment of a set password/PIN

Password is about to expire

Password has expired

Here the user’s password has expired.  The user must go to a regular personal computer to complete the Change password/PIN process on the Secure Login screen links. 

Below are screenshots that document the ActiveAgent Professional sign up process step by step.

1.       When the agent clicks on the “Buy it Now” icon on the MRIS web site, a popup window will open with the following information.

The agent must click “Next” in the lower right corner to continue.

2.       On the second screen the agent must enter his or her MRIS ID.

After entering the ID, the agent must click “This is my MLS ID” to continue.

3.       On this screen the agent must fill out their information and select either the monthly or annual payment option. Fields marked with an asterisk (*) are required.

4.       The agent must also enter their credit card information. Note to MRIS staff: do not enter or take credit card information on customer’s behalf – MRIS agents must sign themselves up for ActiveAgent Professional!

5.       On this screen the agent should review the information they have entered to make sure it is correct. To correct information, the agent should click on the “Make Changes” button. If the information is correct, the agent should click on the “Create My Account” button to continue.

6.       The agent can view the Terms and Conditions by clicking on the “Terms and Conditions found here” link above the “Create My Account” button.

7.       The confirmation page will display the agent’s temporary web site address and the temporary login information for the Control Panel. The agent will also receive an email with this information.

The agent must click “Next” in the lower right corner to continue.

8.       The next screen will explain the difference between the actual website and the control panel.

The agent can click on “Website” to go directly to their web site, or click on “Control Panel” to go to their control panel to customize their site.

9.       The agent will also receive a confirmation email. The temporary website address and login information are included in the email. Below is an example confirmation email.

Adding a Personal Photo

For ActiveAgent, you must submit your personal photo or company logo (must be submitted by the broker of record for your office) in the following ways:

§  Email your photo to MRIS at photos@mris.net and be sure to include your MRIS ID Number and name in the subject field

The photo file should be in *.jpg (pronounced "jay peg") format.  The image file should be in portrait orientation and at least 140 pixels (1.944 inches) wide by 204 pixels (2.833 inches) high at a resolution of 72 pixels per inch. (A "pixel" is the basic unit of measurement of the composition of an image on a computer monitor or similar display.)  Note: if your image file is not this size it will be resized to these specifications. Experience has shown that enlarging an image file frequently causes distortion and/or blurriness.

MRIS has the right to remove information at anytime if MRIS determines the information is or may be infringing or otherwise violates or may violate rights of any third-party. If such a determination is made, and the image content is deemed inappropriate, a photo or image file will be rejected.

§  It is MRIS policy that photos/image files intended for display on ActiveAgent and ActiveAgent Professional sites are processed as they are received, "as is", except for converting image files to the preferred format when warranted and sizing them to site specifications when necessary. Custom processing is, unfortunately, outside the parameters of that policy.

§  MRIS is diligent about adhering to federal copyright laws.

§  An image file is measured from border to opposing border, including all the background surrounding the subject(s). It is not limited to only the subject(s). 

ActiveAgent Professional subscribers can upload their own personal photos to their sites.

Adding a Company Logo

If a company logo is not being displayed on your ActiveAgent web site, your Broker of Record must authorize the corporate logo he/she wants displayed on all such sites owned by associates under his/her Broker Code(s).  For that reason, MRIS cannot accept logos from individual associates or teams.

A Broker of Record can authorize a corporate logo by submitting the logo to MRIS in any one of the following ways:

§  The Broker or Record can attach an image file to an email sent through his/her own email account to MRIS at photos@mris.net

§  The Broker of Record can attach an image file to an email sent through the email account of another (such as an agent or office secretary), along with his/her authorization over his/her "signature", to MRIS at photos@mris.net

A duly-authorized and appropriate company logo will be converted to the preferred *.jpg ("jay peg") format when warranted and sized to the site specifications of 100 pixels (1.389 inches) square at a resolution of 72 pixels per inch when necessary.  Processing may take three business days.  

ActiveAgent Professional subscribers can upload their own personal photos and company logos themselves. By law, agents are required to use the logo authorized by their Broker of Record.

Updating a Company Logo

If you have changed companies, the company logo authorized by your former Broker of Record will be deleted automatically when your transfer is processed by MRIS's Support Center (formerly Customer Services).  The MRIS Support Center can be contacted by email helpdesk@mris.net, by phone at 301-838-7200 and by fax at 301-838-7171.

If your new Broker of Record has previously authorized a company logo to be rendered on all ActiveAgent sites under his/her Broker Code(s), it will be uploaded to your ActiveAgent site when the logo of your former broker is deleted.  The process is totally automated and "behind the scenes" when your transfer is processed.

However, if your new Broker of Record has yet to authorize a company logo, he/she must follow the procedure outlined above in Adding a Company Logo.

These are the most frequently asked questions about the Map Search for ActiveAgent Professional.

1.       Q: What maps does the map search use?

A: The map search uses Google maps.

2.       Q: Why is the map zoomed out so far?

A: The map is zoomed out to show the entire MRIS coverage area.

3.       Q: Can I set the starting point for the map search on my ActiveAgent Professional site?

A: It is not currently possible to set the starting point for the map search, but that has been submitted as a suggestion.

4.       Q: Is it possible to draw on the map to select a search area?

A: No, it is not currently possible, but that has been submitted as a suggestion.

5.       Q: How does the “Jump to Area” work?

A: The “Jump to Area” allows your web site visitors to select a state, county and zip code and center the map on that area. This makes it easy for visitors to go to the area they want to search for homes and saves them from having to manually zoom and pan on the map.

6.       Q: Why do the results change every time I pan or zoom on the map?

A: Every time you pan or zoom on the map, you are changing the search criteria, so the search results are updated.

7.       Q: How do I view the details of the map search results?

A: To view the listing details of map search results, you can either click on one of the icons on the map, or click on one of the search results in the list below the map.

Clicking on a house icon on the map will bring up the “bubble” for that listing, which shows some information, the main exterior photo, and four additional photos (if the listing has four or more additional photos). Click on the main exterior photo in the bubble to view the listing details.

Clicking directly on the listing in the list of results below the map will take you to the listing details page for that listing.

8.       Q: Is it possible to switch between the Standard Search and the Map Search without losing your search criteria and results?

A: Because the map is part of the search criteria, it is not possible to switch between the Standard Search and Map Search without losing your search criteria and results. 

9.       Q: What do the balloon icons on the map mean?

A: The balloon icon indicates that the listing has an upcoming public open house.

10.       Q: Does the ActiveAgent Professional map search offer Birds Eye View?

A: The ActiveAgent Professional map search uses Google Maps, which do not have Birds Eye View. Google Maps do offer Satellite, Hybrid and Terrain views, which are available on the ActiveAgent Professional map search.

11.       Q: Is it possible to save a map search?

12.       A: Yes. Once you have 200 or less results displaying on the map, you can click the “Save this Search” link above the upper right corner of the map. This will save the current search in your Property Wizard (formerly called HomesProspector) account so that you will be automatically notified if new listings come on the market that match the criteria for this search. 

For ActiveAgent, if an agent has more than one ID, they can select a team template for their ActiveAgent site, and enter their second ID number as the team member’s ID.

Setting their AA site up as a team site means that the following changes will take place:

• My Listings will become Our Listings
• Contact Me will become Contact Us
• Listings under the agent’s primary and duplicate ID will then be displayed under the Our Listings button.

Agents that subscribe to ActiveAgent Professional can add an unlimited number of team members to their ActiveAgent Professional sites. The site owner will be charged an additional $10 a month for each team member they add to their ActiveAgent Professional site.

ActiveAgent Professional subscribers can add team members to their sites by following these steps:

1.    Log in to the ActiveAgent Professional control panel by clicking on the Agent Only link on the bottom of any page of their ActiveAgent Professional site and entering the login information

2.    Click on Agent Tools in the upper left part of the page

3.    Click on Agent Manager in the sub-navigation bar

4.    Click on the yellow “Add a New Agent” button

5.    The agent’s name is required. All other fields are optional.

6.    A photo of the agent may be uploaded by clicking on the Browse Images button on the left side of the page

7.    Click the yellow Add an Agent button to save the information.

You can view the new printable flyer options and select an option by following these steps:

1.       Go to your ActiveAgent Professional web site and click on the Agent Only link in the bottom right corner of the page.

2.       Enter the login information to access the control panel.

3.       On the blue bar across the top of the screen, click Property Tools.

4.       Click the Printable Flyer button on the sub-navigation menu.

5.       In addition to the current Standard option, there are 16 new options you can choose from. Select an option under Choose Flyer to preview the layout of the flyer.

6.       Once you find the layout you want to use, select that layout option under Choose Flyer and click Select Flyer in the lower right corner of the screen to save your selection

Note: the layout you select will be the layout available for ALL listings viewed on your ActiveAgent Professional web site.

1. How do I sign up for ActiveAgent Professional?
ActiveAgent Professional will be available for purchase on www.mris.com and is accessible on the MRIS Products page. The actual sign up and billing are handled by The GoHome Networks. MRIS partnered with The GoHome Networks to offer ActiveAgent Professional to MRIS subscribers.

2. What is the pricing for ActiveAgent Professional?
There is a set up fee of $499 and an annual fee of $780. MRIS may offer discounted pricing for ActiveAgent Professional from time to time.

3. What happens once I complete the sign-up?
Once you have completed the sign up process, you will receive an email from GoHome containing the temporary web site address for your ActiveAgent Professional site, and the temporary login and password for the Control Panel. This email will be sent to the email address that you have on file with MRIS as your Public email address.

The first time you log into the Control Panel, the Get Started Tour will automatically come up. You must complete the Get Started Tour in order to access the rest of the Control Panel. The Get Started Tour takes you through filling in your contact information, selecting the domain name, and choosing your web layout and colors.

4. How soon after I complete the sign-up procedure will I receive the email with my temporary domain name, login ID and password?
You should receive this email within 10 minutes at most. If you do not receive the email within 10 minutes, please contact the MRIS Support Center at (301) 838-7200 or (888) 838-8200 and they can look the information up for you.

 
5. If I already have ActiveAgent can I upgrade to ActiveAgent Professional?
Yes, current ActiveAgent subscribers can upgrade to ActiveAgent Professional. The fees for ActiveAgent Professional will be prorated based on your annual ActiveAgent renewal date. If you paid a $99 set up fee when you purchased ActiveAgent, you will receive a $99 credit toward the set up fee for ActiveAgent Professional. This is explained during the sign-up process on www.mris.com.

6. If I upgrade from ActiveAgent to ActiveAgent Professional, will any of my information be transferred to the ActiveAgent Professional site?
Your name, photo, contact information and HomesProspectors will automatically transfer to your ActiveAgent Professional site.

7. What is a personal domain name?
A domain name is simply the address of a particular web site. You can choose the domain names for your ActiveAgent Professional web sites. For an agent named Jane Doe, her personal domain name could be www.janedoerealestate.com, or www.janesellsvirginia.com.

8. What if I only want to buy ActiveAgent Professional if I can be sure to get a specific domain name?
You can check the availability of domain names before purchasing ActiveAgent Professional by going to the ActiveAgent Professional sign-up page. At the bottom of the page you can use the form to check domain name availability.

9. How do I log in to the Control Panel for my ActiveAgent Professional site?
There are two ways to log in to the ActiveAgent Professional Control Panel:

•  Type the domain name for your ActiveAgent Professional site then add /activeagent. For example, to log in to the Control Panel for the ActiveAgent Professional site www.janedoerealestate.com, type www.janedoerealestate.com/activeagent. This will bring up the login screen. The login ID will be the same as the domain name (janedoe).
•  Go to your ActiveAgent Professional site and click in the Agent Only link. This will bring up the log in screen for the Control Panel.
  

10.  What if I forget the login or password to log in to the Control Panel for my ActiveAgent Professional site?
The MRIS Support Center can look up the domain name and password for your ActiveAgent Professional site.

11. How do I have my agent photo and broker logo uploaded to my ActiveAgent Professional site?
With ActiveAgent Professional you can upload your own photo and company logo! By law, agents must use the company logo approved by their Broker of Record.

12. Is there a user guide for ActiveAgent Professional?
Yes, you can view the ActiveAgent Professional User Guide on our web site?

13. How is an ActiveAgent Professional site different from an ActiveAgent site?
To view the list of features of ActiveAgent and Professional, please see the ActiveAgent Suite of Products page.

14. Can property addresses be displayed on ActiveAgent Professional sites?
As with ActiveAgent, if the listing broker allows the display of property addresses for their listings, then the agent under that broker can enable the “Show Addresses” feature in their Control Panel. Addresses will then be displayed for their own listings and for listings of other brokers who allow addresses to be displayed for their listings.

15. If I already own a domain name can I use it for my ActiveAgent Professional site?
On the Domain tab of the Get Started Tour, simply enter your domain name. It will show up as not available. A message will appear that says “If you own this domain you can have it transferred to an ActiveAgent account” (see example below).

To have the domain name transferred to your ActiveAgent Professional site, click on the button that says “I own this domain and want it transferred”. This will send a request to have your domain name transferred from the current domain name provider to your ActiveAgent Professional account. GoHome Networks, Inc. (the company that designed ActiveAgent Professional), will then contact the domain name provide and attempt to have the domain name transferred. If for any reason they cannot transfer the domain name, they will leave the domain name with the current domain name provider and set it up to point to your ActiveAgent Professional site.

GoHome Networks, Inc. will notify you via e-mail once your domain name is set up for your ActiveAgent Professional site. 

16. How do I use the Text Editor?
Please see Knowledgebase article #19533 for detailed instructions on how to use the Text Editor. 

Active Agent and ActiveAgent Professional automatically renews each year. If a customer decides to cancel their service, the customer must send a request to cancel their service before the renewal date for their ActiveAgent or ActiveAgent Professional service.

Approximately 10 days prior to the renewal date, if the subscriber has a valid email address on record a courtesy email is sent to the member to remind them of the upcoming ActiveAgent or ActiveAgent Professional renewal fee.

For ActiveAgent:

You may cancel your Active Agent service at any time. However, please keep in mind that there are no refunds for early cancellation of this service.

To cancel, you should send an email to billing@mris.net or complete a Change In Premium Services form from the MRIS web site and fax it to the Finance Department (the number is on the form).

For ActiveAgent Professional:

You may cancel your ActiveAgent Professional service at any time. However, please keep in mind that there are no refunds for early cancellation of this service.

To cancel, please email your request to cancel to the ActiveAgent Accounting Department at The GoHome Networks at accounting@activeagent.com.

Q: Why was Spell Check added to the multi-line fields in Keystone?

A: This was requested by our customers.

Q. Are there certain word abbreviations that we could use to get more information in the remarks that Keystone would recognize?

A. Yes,

Q: Which fields have Spell Check?A:  General/Agent Remarks, Internet/Public Remarks, Farm Remarks, and Directions fields all have Spell Check. 

Q: Is there a character limit for these fields?

A: Yes, Remarks fields have a 400 character limit, and the Directions field is limited to 240 characters. There is a counter to the right of each box letting you know how many characters you have left.

Q: Will this feature be added to the Open House Remarks field?

A: That is a possible future enhancement.

Q: Why do non submitted listings in my work area turn pink?

A: This is to let you know the temporary listing will expire and disappear from your work area in less than 5 days.

Q. How long does my listing say in the work area?

A. A new listing will remain in the work area for 14 days. If you edit the listing within the 14 day period, the remaining days will start over at 14.

Q. How would we know how long our listing is in the work area?

A.  If you hover over the one liner in your work area, you will see a popup showing you how many days are left before the listing is deleted from the work area. The listing will turn pink when there are less than 5 days remaining.

Q. How often are listings purged from the work area?

A. Listing are purged once a day around 3AM

Q. If I see that the time has expired on the listing in my work area, will it allow me to edit?

A. Yes, all expired listings will be purged at the same time. If the listing is still displayed in your work area you can edit it to add another 14 days.

Q: I clicked Parcels but I can’t see any Parcel lines on the map.

A: Make sure the zoom level indicator located in lower right corner of map is at 300yrds or less.

Q: Will parcels show when you print the map?

A: No, Parcels are an overlay that appear on the map and are not printable.

Note:  However, it is possible to do a print screen and save it to paint. This will allow you print the map from paint displaying the Parcels. 

Q: Why is it that some properties don’t display a Parcel?

A: Parcels are provided by a third party vendor and not all counties provide or supply full Parcel information.

Q: How many listings can I select and still see Parcels on the map?

A: Up to 50

Q: Are Parcels available in Keystone?

A: No

Q: On which map views are Parcels visible?

A: Road and Aerial

Q: What counties in the MRIS coverage area provide Parcels information?

Q. What is XactSite?

A. The XactSite suite of products consist of 6 web sites offered to agents and brokers, including 4 agent packages and 2 office packages. For more details about the features included in each package, please click here.

Q. Where can I get more information on the XactSite products?

A. You can log in to MRIS.com and visit the XactSite product overview. You can also contact XactSite sales at xactsitesales@mris.net or by phone at 1-866-689-1218. In addition, you can sign up for an informational webinar or in-person demonstration at www.mris.com/training/schedule .

Q. How can I sign up for an XactSite product?

A. You can sign up online by logging in at www.mris.com, click Products and select XactSite to review the various XactSite packages available.

Q. How much are the XactSite packages?

A. The package prices range from $59.99-$119.95 per month, not including the one-time setup fee. You can also choose between annual and monthly billing for each package.

Q.  How much is the Set-up fee?

A. There is a one-time setup fee for each package. The setup fees range from $39.95-$399.95.

Note: Setup fees are waved for the Agent Packages, at this time, and we are not sure when charges will be applied.

Q. Can you please tell me about the billing process?

A. The charges for the XactSite package you sign up for will be billed to your MRIS account. Each package offers two payment options, monthly and annual.  You will be billed according to the plan you selected when you signed up.  For questions about your XactSite billing, please contact the MRIS Support Center at billing@mris.net or phone 301-838-7200

Q. Who should I contact if/when I need help with my XactSite Product?

A. Contact XactSite Sales/Support at 866-689-1218

By email at xactsitesupport@mris.net.

XactSite Support is available from

Monday – Friday:                             7 a.m. to 9 p.m.

Saturday:                                         10 a.m. to 4 p.m.

Sunday:                                            12 p.m. to 4 p.m.

Q. Who are the XactSite products available to?

A. XactSite products are available to MRIS agents and brokers.

Q. Are the XactSite products replacing Active Agent?

A. No, MRIS will continue to offer the Active Agent products. MRIS simply wants to offer a wider selection of products to meet the different needs of our subscribers.

Q. How can I decide if an Active Agent product or a XactSite product is right for me?

A. If you would like more in-depth information on Active Agent or to see a demo, please  email sales@mris.net . For more in-depth information on the XactSite products, please contact XactSite sales at xactsitesales@mris.net or 1-866-689-1218.

Q. If subscribers want to upgrade or downgrade between XactSite products, how can they do that?

A. Subscribers can upgrade or downgrade between XactSite products on MRIS.com.(I will need the exact location so I can enter it here and I know we don’t have that yet.)

Q. If I upgrade/downgrade would my information transfer to the new site?

A. Yes, all of your registered clients, your registered clients’ information, and custom content will transfer to the new package.

Q. Is there a fee if I decide to upgrade/downgrade the XactSite product?

A. There are no fees to downgrade or upgrade. The amount you’ve paid towards your current package will be applied towards the package you are switching to. For example:  the setup fee you paid for package (A) will be deducted from the setup fee for package (B).

Q. What happens after I sign up?

A.  After an agent or broker signs up for an XactSite package, they will receive an email at the public email that they have on file with MRIS. The email contains instructions on how to log in and set up the XactSite product, as well as the contact information and hours of operation for XactSite Support.

Q. Is there a trial period?  If I decide to cancel, will I get a refund?

A. Yes, all of the XactSite products can be canceled within 30 days of sign up.  If you cancel within the first 30 days, everything except the setup fee will be refunded.  

Q. Why do MRIS subscribers have to select a salesperson name to sign up for an XactSite product?

A. MRIS has decided to have dedicated salespeople for the XactSite products to better communicate how these products can benefit our subscribers, and help subscribers decide which package is right for them. Due to this, we need to track sign ups per salesperson.”

Q, Do the XactSite web sites require a domain name?

A. No, a custom domain name is not required. All of the XactSite web site products come with a free sub-domain. If an agent or broker has a custom domain that they want pointed at their XactSite web site, they can contact XactSite Support to have that done. XactSite support can be reached at 866-689-1218 and xactsitesupport@mris.net.

Q. Are any of the XactSite packages transferrable?

A. No, the XactSite products cannot be transferred from one agent to another or from one broker to another.

Q. Do the XactSite web sites have a team feature?

A. The XactSite agent products can handle teams of up to 5 agents. For more details, please contact XactSite sales at  xactsitesales@mris.net or by phone at 1-866-689-1218.

Q. Can I use realPING with the XactSite products?

A. realPING is integrated with the XactSite agent web site packages.  If an agent has a realPING account, realPING would be automatically enabled on XactSite Select, Premium and Total for that agent. Agents can also manually add additional realPING buttons to their XactSite web sites.

After logging into Matrix, select the My Matrix tab at the top

Click Settings at the bottom of the page

Here you can edit your current Banner or select the option: Click here to select a new Header/Footer package.

If you choose to select a new Header/Footer package, you should see the screen below

After selecting the Header you would like to use click the Continue button located at the top or bottom of this page.

If you choose to Edit package details, you will be taken directly to the screen below:

On this screen, you would enter your RealPING ID (you can find this number in your RealPING welcome email or in your RealPING control Panel)

Next you would select the button you would like displayed. To do this click (Options) next to realPING button code. (See example above)

Once you have made your choice, close the Options window and enter the letter of the button you would like displayed, in the section labeled ‘realPING Button Code’

Check that your outgoing mail server name (SMTP) is correct in your email client. SMTP settings may vary depending on the type of connection you are using to connect to the Internet.  Your Internet Service Provider (ISP), or office mail, may require Authentication to be enabled.  If still unable to send email, please call your ISP or contact your network administrator for assistance.

• MRIS - smtp.mris.com
• Long and Foster - mail.longandfoster.com
• Comcast - smtp.comcast.net
• Cox cable - smtp.east.cox.net
• Starpower (RCN) cable - smtp.rcn.com
• Covad cable - smtp.covad.net
• Direcway satellite - smtp.direcway.com
  

Note: To setup Outlook Express, see document number 23587 in MRIS's KnowledgeBase.

How do I load photos to listings using a MAC?

1.      Using a MAC OS Ten (X) and Firefox browser version 2.0.0.11 or higher.

2.      Load the photos to the desktop of the MAC.

3.      Click the browse of KPU and browse the Hard Drive (HD) of the MAC.

4.      Locate and open the Users folder.

5.      Locate the user name you logged into to the MAC as.

6.      Open the Desktop folder.

7.      Locate and open photo – This will load the photos path into the file location of KPU.

8.      Click Save in KPU

Other browsers such as Safari, Netscape and Internet Explorer are known to experience various issues with MRIS applications.

From Outlook 2007

Click Tools

Click Options

Select the Mail Format tab at the top

Click the drop down menu below Message Format

Select Plain Text

Click Apply and OK at the bottom right

MRIS recognizes that at times typographical errors are made when entering prices.

Changes to the original list price can be made as long as the price was changed within 72 hours of the listing being entered in to the system.  The criteria to change a prior list price is it can only be due to a change in original list price, as outlined above, or according to the Listing History. 

For example, if you enter a new listing with an Original List price of $3,000,000, then realize the correct figure should be $300,000 - we can change the Original List price to read $300,000 as was intended.   However, if the Original List price is $300,000 and the agent chooses to reduce the price to $280,000 - we cannot change the Original List price, or Prior List price, to reflect this new figure.

To request an Original or Prior List Price change, please contact the Help Desk at 301-838-7200, 888-838-8200, or click here to email the Data Corrections Group.  Please indicate if you need the Original or Prior List Price changed (or both), and submit the following information: MLS number, incorrect AND correct prices, property address, and property type. 

Note: Please allow a reasonable amount of time for this change to be reflected in your listing and Listing History.

The types of changes that Data Corrections can make are as follows:

• Delete a Listing - The only deletion requests that will be honored without the agent sending in a completed Request to Delete A Listing are those listings which have been converted from another MLS to MRIS.

• DOM adjustment - Make sure to research and fill in as much information as possible.  Data Corrections cannot change Days On Market (DOM) without first changing something about the listing that affects DOM.  If you believe that the DOM are wrong, please provide all the MLS numbers for the property.  Also please indicate what changes should be made so it will take less time for us to investigate.  If there is not sufficient cause to change dates, i.e., Listing Date or Withdrawn Date, the Data Corrections Group will advise you that the request has been denied.

• Price - There are various prices tracked in a listing, i.e., Listing Price, Original List Price, Prior List Price and Settlement/Sold Price.  The extent these can be changed by Data Corrections is described as follows: 

  • Listing Price and Sold Price can be edited by the agent.

  • Original and Prior List price cannot be edited by the agent, they are system generated.

  • Original List Price - This is the first price the agent entered for the listing. The design is that Original list price is included so all parties know that price.  Original List Price is generated as the price the customer enters when they add the listing (the first save with all mandatory fields entered). It will never change again unless we modify it for the customer.

  • Prior List Price - This is the list price just prior to the current list price. The Prior List Price is applicable to a Market Update when the PRICE option is chosen so a user would be able to see the magnitude of the price reduction.  The PRICE change will also get its own Listing History entry.  Prior List price is re-generated EVERY time the price changes in a listing.

  • Original List Price and Prior List Price have not always been in our system, resulting in some converted listings (with the "C" after the MLS number) without these prices.  To see Original List Price and Prior List Price, go to the very end of the Listing Information as you view it in Matrix as opposed to Listing Price, which is at the top of the listing information.

• City/ZIP - In the event a new City and ZIP Code needs to be added to an existing County.

• Log in to Matrix
• Perform your Public Record Search

Once you have obtained your Public Record search results, click on the first white box to the left of the column heading labeled Tax ID# to select all of the search results, or simply check off the results that you want to export.

Once the desired search results have been selected click the Export button at the bottom of the screen. This will take you to the Export screen.

Once the Export screen appears, click on the drop down arrow in the 'Export To' box, and select either Property Mailing Labels or Owner Mailing Labels.

Click on the option labeled Export, and that will generate a File Download window.

Once the File Download window appears, click the button labeled Save.

This will generate a Save As window.

In the Save In box, click the drop down arrow and click on Desktop. This is where the file will be saved.

In the File Name box below, assign a name to the file and also include a .doc extension so Microsoft Word will be able to read the file.

Example: Property Mailing Labels.doc

Click Save. At this point you can close Matrix or minimize it, then Open Microsoft Word.

Once Microsoft Word is open, from the Toolbar in the upper left-hand corner of the screen, click

• Tools, then
• Letters and Mailings.

Make sure there is a check mark next to the option Show Mail Merge Toolbar, that will display that toolbar in the upper left corner of the screen.

From Mail Merge Toolbar near the upper left-hand corner of the screen, click on the first icon on the left (if you hold your cursor over it, the words Main document setup appear).

Click on this icon. This will generate a Main Document Type window.

On the Main Document Type window, select Labels.

Click OK.

This will generate a Label Options window.

In the Label Options window, you will see a list of available labels into which Microsoft Word can merge the public record data.

Under Product Number scroll down the list, locate the 5160-Address and click on it to highlight it.

Click OK.

When the blank label format appears, if you wish to change it, type in the first left box "The Resident" or whatever you prefer on the first line, the press Enter.

This will generate a Select Data Source window.

In the Select Data Source box, click the Desktop icon on the left side of the screen, where you saved your file.

In the large white box, highlight the name of the file.

Click Open in the lower right corner of the box.

Click on the fourth icon on the left. If you hold your cursor over it, the words Insert Address Block will appear.

This will generate an Insert Address Block window.

In the Insert Address Block window, click on Match Fields.

In the Match Fields window, for the boxes labeled '(not matched)', click on the drop down arrow and choose the Matrix field that corresponds to the item on the left.

For example, the corresponding field for Last Name would be TaxOwnerLastName.

Once you have matched all the fields, click the OK button twice.

Click on the eleventh icon on the left; when you hold your cursor over it, the words Propagate Labels appear.

This will copy the AddressBlock format to the rest of the labels.

Click on the fourth icon from the right; when you hold your cursor over it, the words Merge to New Document will appear.

This will generate a Merge to New Document window.

Click OK and that will begin the merge process, merging the data into labels.

To maintain accurate listing data, several fields in Keystone cannot be updated once 96 hours has passed from the Listing Date.

These fields include:

• House #

• House # Suffix

• Street Name

• Street Type

• Street Direction

• Condo/Coop Unit #

• Postal City

• Incorporated City/Town

• County

• State

• Zip Code

• Zip + 4 Code

• Area

• Tax ID

In the event inaccurate information is found in these fields, the information can be changed at the request of the listing agent. However, all fields must contain valid data, and MRIS will not make changes reflecting inaccurate data.

For your convenience please visit the USPS's Web site to look up accurate information before submitting any request to correct any of the following:

• city
• county
• ZIP Code

To request an address change, please contact the MRIS Support Center as follows:

• email
• phone them at 301-838-7200 locally or 888-838-8200 toll-free or
• fax them at 301-838-7199

Windows Live Mail is a desktop email client which comes with Windows Live Essential suite of applications. Windows Live Mail is free email client which allows you to access your email using POP or IMAP. You can download Windows Live Mail from Windows Live Essential site. You will need to download the web setup of Live essentials and then install Windows Live Mail from the set up. You can download the Live Essential web set up from Microsoft. Once it is installed, you can start Windows Live Mail by typing it in the start menu or use the All programs menu.

Click on the "Add an e-mail account button located on the left (refer image above), or go to "Tools" -> "Accounts" and hit the "Add" button. Now choose "E-mail Account".

Whichever path you take, you should get the Add an E-mail Account window similar to one below.
Enter your email address, your password and display name. Ensure the "Remember password" box is checked unless you are paranoid about security and want to enter the password every time you access your account. Hit the "Next" button to continue.

You now need to select your incoming mail server type and type in the address and port number (or leave it to the default 110). If your login ID is different from your email address, remember to put it in the corresponding text field and feed in the Outgoing email server address. To continue, click on the "Next" button.

The Windows Live Mail setup process is now complete. You have a choice of setting the new account as the default by checking the box.

1. Open Windows Mail, and from the Tools menu select Accounts.

2.  Click the Add button.

3.  Now, select Email Account and click Next.

4.  Type in your Display Name: this is the name that your recipients will see in the "From" field of e-mails that you send. Click Next.

5.  Enter your complete email address and click Next. Please make sure to replace "yourdomain.com" with your actual domain name in all examples below.

6.  Select POP3 as Incoming e-mail server type.

• Incoming mail server: pop.mris.com.
• Outgoing mail server: smtp.mris.com.
• Check the box next to Outgoing server requires authentication. Click Next.

7.  Enter your complete email address in the E-mail username text field and your email account password in the Password text field.

8.  Click Next and then - Finish.

9.  Now, select your e-mail account from the list on the left and click on Properties.

10.  Next, select the Advanced tab. Set the Outgoing mail (SMTP) port to 465 and check the box next to This server requires a secure connection (SSL).

11.  Click Apply.

12.  Finally, click OK and then - Close.

To leave a copy of downloaded mail at the server with Windows Mail:

• Select Tools | Accounts... from the menu.
• Highlight the desired email account.
• Click Properties.
• Go to the Advanced tab.
• Make sure Leave a copy of messages on server is selected.
• Click OK.

Clients can see  can see all results for auto email searches, including listings previously marked as Discarded, by selecting the “All Including Discarded” filter:

This allows clients to see changes to listings that they had previously marked as Discarded. The client can also select Discarded listings and click on the “Remove Listing from Discarded” option at the bottom of the screen if they want to remove the listing from the Discarded category.

More Information: Email+ General Guidelines, Email+ FAQ, Email+ video for MRIS agents, Email+ Video for Clients

Use the following phone numbers, fax numbers or email addresses to contact these specific departments at MRIS:

• MRIS Support Center (formerly Helpdesk and Customer Services) - Phone:  301-838-7200 locally or 888-838-8200 toll-free, Fax:  301-838-7199, Email:  Helpdesk@mris.net
• Matrix - Phone: 301-838-7200 locally or 888-838-8200 toll-free, Fax: 301-838-7199, Email:  Matrix@mris.net
• Finance - Phone: 301-838-7180, Fax: 301-838-7170, Email:  Billing@mris.net
• Client Development - Phone: 301-838-7255, Fax: 301-838-7182, Email: Sales@mris.net 
• Sales- Phone: 301-838-7255, Fax: 301-838-7182, Email: Sales@mris.net   
• Public Records - Phone: N/A, Fax: 301-838-7182, Email:  PublicRecords@mris.net
• Contracts - Phone: N/A, Fax: (301) 838-4656, Email: Contracts@mris.net
• Compliance - Phone: 301-838-7140, Fax: 301-838-7130, Email:  Compliance@mris.net
• Suggestions and Feedback-Website Only - Phone: N/A, Fax: N/A, Email:  Software.Development@mris.net
• Suggestions and Enhancements - Phone: N/A, Fax: N/A, Email:  Suggest@mris.net
• Data Corrections - Phone: N/A, Fax: 301-838-7199, Email:  DataCorrect@mris.net
• Statistics - Phone:  N/A, Fax:  N/A, Email:  Statistics@mris.net
• Virtual Tours - Phone:  N/A, Fax:  N/A, Email:  Virtual.Tours@mris.net
• General Information - Phone: 301-838-7100 locally or 800-838-8138 toll-free, Fax: 301-838-7171
• Inclement Weather Hotline - Phone: 301-838-7133

Unfortunately, currently MRIS does not offer a simple solution for an agent who wants to add IDX (Internet Data Exchange) listing data for display on his/her own custom Web site. But we do have options for you.

One alternative is for your Web site vendor to become a master licensed data recipient who could then take a data feed from MRIS and build a custom search and display IDX module. This involves considerable programming on the part of the vendor but if they have a number of customers in our market they could build it once and then offer it to all. We would be happy to discuss this option with your current vendor. Feel free to have your vendor contact our Sales Department directly, either by email at sales@mris.net or by phone at 301-838-7255.  The following companies license MRIS data content and are authorized to offer to MRIS customers Web services that incorporate active listing searches:

• Birdview - www/birdview.com
• The Enterprise Ltd. - www.theenterprise.com
• Homes.com - www.homes.com
• Listings to Go - www.listingstogo.com
• Virtual Properties - www.virtualproperties.com
• Team Where to Live - www.wheretolive.com
• REALTOR.com - www.realtor.com
• Property Minder - www.propertyminder.com
• Wolfnet - www.wolfnettech.com
• KMA Net - www.gomethod.com
• Advanced Access - www.advancedaccess.com
• iHomefinders - www.ihomefinder.com
• SOAR Solutions/HouseValues - www.soarsolutions.net
• Top Producer Systems - www.topproducer.com
• eNeighborhoods - www.eneighborhoods.com

A second option if you are more technically inclined is to license access to the database directly and do the development work yourself. We offer direct access licenses to agents and brokers who feel they can handle the work or who have a developer they want to subcontract. The one-time set-up fee for such an account is $500. As with the master license, undertaking such a development project is not for the faint-of-heart but, if you or your site developer have database programming experience, this may be an option for you. For more information, send an email to Sales and request data content licensing information.

Another alternative is our ActiveAgent^® product that costs $350 per year with a one-time $99 set-up fee. You could have your vendor frame the search portion of the ActiveAgent page and incorporate it into your Web site. It will not match the look, design or color scheme of your site, as the custom solution would but it has a low price and immediate availability as pluses.

If you want to discuss further, please do not hesitate to call MRIS Sales and an Account Manager will be happy to help.

Any Bridge subscriber can disable the map and Recent Nearby Sales on their Bridge site by following these steps:

1. Log into your Bridge Control Panel. To do this, go to http://dutydesk.mris.com/broker_controlpanel/ and log in with your Bridge Control Panel ID and password. If you do not know your Bridge Control Panel ID or Password, please contact the MRIS Support Center for assistance.
2. Once you have logged your Bridge Control Panel, click on the Site Customization tab.
3. Scroll down until you see the heading “Site Customization”.
4. Look for the option “Show Map to Non-Reigstered Users”. If you do not want to show the map to non-registered users, select “No” to the right of this option.
5. Look for the option “Show Map to Registered Users”. If you do not want to show the map to registered users, select “No” to the right of this option.
6. Look for the option “Show Recent Nearby Sales to Non-Registered Users”. If you do not want to show Recent Nearby Sales to non-registered users, select “No” to the right of this option.
7. Look for the option “Show Recent Nearby Sales to Registered Users”. If you do not want to show Recent Nearby Sales to registered users, select “No” to the right of this option.
8. Click Save at the bottom of the screen.

Q:       What changes will the customer see?

A:       A new unsubscribe link located at the bottom of every email sent from Matrix.  The unsubscribe link will include options to:

·        Disable from a specific auto-email (this option only displays for auto-emails). 

·        Unsubscribe from ALL future Multiple Listing Service (MLS) emails from the real estate professional that sent the email.  

·        Unsubscribe from all future Matrix emails from ANY real estate professional sent through the MLS.

Q:       Will the real estate professional be informed if their recipient has unsubscribed?

A:        Yes, if the recipient selects any of the unsubscribe choices the real estate professional will receive a notification and any of the recipients Saved Searches will read Client Disabled.

Q:       Will the real estate professional be informed if their recipient has marked them as spam?

A:        Yes, if the recipient’s email provider has a feedback loop agreement with MRIS.  The recipients Saved Search will also read Client Disabled.

Q:       Can I send emails to more than one email address?

A:        Yes, you can send to up to 5 email addresses.

Note: Searches with currently more than 5 addresses will still be active. However, if any setting is changed to the search the new, 5 address recipient limit will be applied. 

Q:       Will the option (Send to Me) count against the 5 manual maximum email addresses that are able to be sent?

A:        Yes

Q:      Will existing auto emails with greater than 5 email addresses be allowed?

A:       Yes, but once you change any setting within the auto email the new rules will apply.

Q:       How long after re-subscribing, unsubscribing or marking as spam does the process take affect?

A:        Typically this happens with a minute, however it has taken as long as 15 minutes to take affect on rare occurrences.

Q:       How long does it take for the email notification to reach a real estate professional that their address has been unsubscribed, re-subscribed or marked as spam?

A:        Typically this happens with a minute, however it has taken as long as 15 minutes to take affect on rare occurrences.

Q:       If I have saved 5 addresses as a group and 1 contact from the group blocks me, will the email still send?

A:       Yes, the real estate professional will receive a message/email stating which email address is blocked and the emails to the other 4 recipients will still go through.

Q:       Can a real estate professional re-subscribe a customer to receive Matrix emails from the entire MLS or specific real estate professional?

A:        No, the re-subscribe email must be sent from the email address that had unsubscribed.

Q:       Will MRIS assist non-MRIS customers re-subscribe?

A:        No, This is something the real estate professional will have to work directly with their client to resolve. MRIS will explain to the real estate professional what needs to be done but the real estate professional must inform the client.

Q:      What happens if I am working as a team and a customer unsubscribes?

A:       When they unsubscribe it is to the team leader. It doesn’t matter if they are working on Behalf Of or Impersonating the team.

Q:       What are the steps to re-subscribe?

A:        To re-subscribe, all the recipient needs to do is send an email to Optin@mtxmsg.mris.com from the email address they unsubscribed from.

Q:       What do I need to include in the re-subscribe email?

A:        Nothing needs to be in the subject or body of the email, as long as the email is sent from the email address they unsubscribed from.  If the email comes from this same address then they will be re-subscribed.

Q:      Can a consumer re-subscribe to specific real estate professionals?

A:       No, they re-subscribe to all real estate professionals.

Q:       What happens if a real estate professional accidently marks their own address as spam?

A:        Real estate professionals who unsubscribe from the entire MLS or mark their email as spam cannot send or receive email through Matrix and all of their emails are disabled. To re-subscribe the real estate professional will need to send an email to Optin@mtxmsg.mris.com from the email address they unsubscribed from. This will remove all Matrix applied blocks and allow the real estate professional to receive Matrix email again.  A success message will be displayed in the screen verifying this action has been completed.

Q:       When a customer re-subscribes will it automatically remove the real estate professional’s email address from the customer’s ISP spam list?

A:        No, the customer may still have to remove the real estate professionals’ address from their spam list to receive email from the real estate professional. 

Q:       Can you add a contact that has unsubscribed or marked a real estate professional or the MLS as spam?

A:        Yes, however you will receive notification within Matrix if you try to email or setup a saved search for that customer.

Q:       Is the real estate professional identified by their email address or their real estate professional ID?

A:       The system uses the real estate professional’s ID to determine who has been marked as spam or unsubscribed.  Therefore, if a real estate professional terminates and their email address is used by a new customer that email address is not affected.

Q:       Is it possible for a real estate professional to change their email address and continue sending emails to consumers who have marked that real estate professional as spam or have unsubscribed?

A:        No, this is not possible since the system uses the real estate professional’s ID and not the email address to determine if that real estate professional had been marked as spam or unsubscribed.

Q:       If a Matrix email is sent to one email address and then forwarded to another, opened and unsubscribed to, which email address will be unsubscribed?

A:       The originating email address will be unsubscribed.

When trying to upload a photo inside Keystone, some users are getting the “IO error" message as shown below.

There are two known scenarios that may contribute to this error.

To resolve this issue please use the following steps

OPTION 1

Lowering the IE Internet zone from Medium-High to Medium

In order to upload photos for a listing, you must first submit the listing to the MLS. As of November of 2007, you can upload a maximum of 30 photos per listing at no additional charge.

Once you have successfully submitted the listing to the MLS and the listing has an MLS number, the Photo Manager link will appear in the Keystone navigation menu on the left side of the screen. Clicking on the Photo Manager will bring up the Photo Manager screen as shown below.

The Photo Manager Screen

This section will describe each item on the Photo Manager Screen.

1. Upload a New Photo – clicking on this button brings up the Photo Details screen where you can upload and edit a photo. Once you have uploaded 30 photos, this button will be disabled.

   

2. Upload Photo button – clicking on this button brings up the Photo Details screen where you can upload and edit a photo. Once you have uploaded 30 photos, this button will be disabled.

   

3. Edit Photo – to use this button, you must first select a photo thumbnail on the Photo Manager screen that you want to edit. Once you have selected a photo thumbnail, click on the Edit Photo button. This will bring up Photo Details screen. The photo that you selected to edit will be in the image well, and you can then edit the Caption or Description, or use the Crop or Rotate functions to edit the photo.

   

4. Delete Photo – to use this button you must first select one or more thumbnails of photos that you want to delete (you can select multiple thumbnails by holding down the Control key on your keyboard). Once you have selected one or more photos to delete, click the Delete Photo button. A pop-up window will appear that says “You are about the delete the selected photo(s). Are you sure?” If you click “No”, then the action will be canceled and the selected photo(s) will not be deleted. If you click “Yes”, the selected photos will be permanently deleted.

   

5. Sort Photos – you must upload 2 or more photos for a listing to use this button. When you upload photos for a listing, they will automatically appear in the order that you uploaded them (example: Main Exterior first, foyer second, living room third, etc.). If you decide that you want to change the order in which the photos appear, follow these steps:

   1. Click the Sort Photos button. The Sort Photos button will be replaced by two smaller buttons: Save Sort and Cancel Sort. Instructions will be displayed on the right side of the screen in red text which state: “When sorting, the photo order is from left to right, top to bottom.”

   2. Click and drag the photos to change the order in which they appear. When you drag a photo into position, a vertical black cursor will indicate where the photo will be placed when you release the mouse button.

   3. Once you are finished moving the photos, click the Save Sort button if you want to save the new photo order.

   4. If you do not want to save the new photo order, click the Cancel Sort button. Your changes will be canceled and the photos will go back to their original order.

   

6. Save Sort button – after you have clicked the Save Sort button and finished moving your photos, click the Save Sort button to save the new sort order for the photos. After you click the Save Sort button, the Save Sort and Cancel Sort buttons will be replaced by the Sort Photos button.

   

7. Cancel Sort button – if after clicking the Save Sort button and moving the photos you decide that you do not want to save your changes, click the Cancel Sort button. Your changes will be canceled and the photos will go back to the original order. After you click the Cancel Sort button, the Cancel Sort and Save Sort buttons will be replaced by the Sort Photos button.

   

8. Help button – clicking on the Help button on the Photo Manager screen will bring up a pop-up window that contains instructions on how to use the following buttons on the Photo Manager screen: Upload New Photo, Edit Photo, Delete Photo and Sort Photos. You can keep the Help window open while you continue to work on uploading and editing photos.

   

The Photo Details Screen

This section describes the functionality of each item on the Photo Details page.

1. The image well – the blue box on the Photo Details screen where uploaded images are displayed. There is also an “Upload a New Photo” button in the center of the image well that brings up a file browser box when you click on it. The file browser box allows you to browse your computer for a photo to upload.

   

2. Browse – clicking on this button brings up a file browser box which allows you to browse your computer for photos to upload.

   

3. Previous Photo – this button is only active after you have uploaded more than one photo for a listing and the second or third photo is currently being displayed on the Photo Details screen. The Previous Photo button allows you to load the previous photo for that listing into the image well on the Photo Details screen. The following file types are accepted:
   • .JPG

   • .BMP

   • .GIF

   • .PNG

   • .TIF

   • .TIFF

   • .JPEG

   

4. The Next Photo button - is only active after you have uploaded more than one photo for a listing and the first photo is currently being displayed on the Photo Details screen. The Next Photo button allows you to load the next photo for that listing into the image well on the Photo Details screen.

   

5. Scene Code – the Main Exterior photo must be the first photo that you upload for each listing. When you upload the first photo for a listing, Exterior Main will be the only scene code that you are able to select. For each subsequent photo, only scene codes that have not been used for that listing will appear in the Scene Code pick list, and the pick list will default to the option “Select Scene Code”. Once you save a scene code selection you will not be able to change it later.

   

6. Caption – the caption field allows you to enter your own caption for each photo. There is a limit of 50 characters. The same restrictions that apply to the Public Remarks field also apply to the Caption field to prevent the use of words or phrases that are Fair Housing violations.

   

7. Description - this field allows you to enter descriptive text for each photo. There is a limit of 200 characters. The same restrictions that apply to the Public Remarks field also apply to the Description field to prevent the use of words or phrases that are Fair Housing violations.

   

8. Crop – when you have a photo in the image well, clicking this button will display the Crop tool.

   

   

   You can crop the photo by clicking and dragging the red handles of the Crop tool. When you have finished positioning the Crop tool, click the Crop button a second time to crop the photo. Only the portion of the photo inside of the Crop tool will remain.

9. Rotate – when you have an image in the image well, you can rotate the photo 90 degrees by clicking on the Rotate button. There is no limit to how many times you can click the Rotate button. 

   

10. Undo – this button only applies to changes made to the photo using the Crop and Rotate buttons that have not been saved (by clicking the Save button). For example, if you crop the photo but don’t like the way it looks, you can click the Undo button and the changes will be canceled. Once you have clicked Save, you cannot use the Undo button. The Undo button allows you to undo the last 10 unsaved changes you have made to the photo (limited to changes made with the Crop and Rotate buttons).

    

11. Save – click the Save button after you are finished making changes to the photo and the Scene Code, Caption and Description. After you click the Save button, you will see a confirmation message in red text on the right side of the screen that reads “Your changes have been saved to the MLS database.” You will then see a blank Photo Details screen. You can either continue uploading photos or click the Photo Manager button to return to the Photo Manager screen.

    

12. Help – clicking this button brings up a pop-up window that contains instructions for the following: Previous Photo, Next Photo, Scene Code, Caption, Description, Crop, Rotate, Save, and Return to Photo Manager. You can leave this window open as you continue to work on the Photo Details screen.

    

13. Photo Manager – clicking this button will take you back to the Photo Manager screen. If you have made any changes that have not been saved, a pop-up window will appear that reads “Do you want to save your changes?” If you click “Yes”, your changes will be saved and you will be taken to the Photo Manager screen. If you click “No”, your changes will be canceled and you will be taken to the Photo Manager screen.

    

WebEx is the browser used for Virtual Classes.

If MRIS subscribers call because they cannot access the virtual class, they should call the support number at WebEx - (800) 857-8777, Option # 3 and a WebEx representative will assist them.

• Go to your email confirmation that you received for the virtual class you want to cancel.

• At the bottom of that email confirmation, under the section marked "For Assistance", you will see the lastest (including date and time) you can cancel your virtual class.

• Click on that link and follow along, so that you can cancel your virtual class.

• Note that if you click on the link under the section marked "For Assistance" to cancel your virtual class, and the "cancel by" date for the virtual class has passed, you will then need to send a separate email to the instructor for that virtual class. This information is provided in your virtual email confirmation.

JavaScript is a language programming that enables web applications with interactive contents. Most browsers come with JavaScript installed and enabled. However, in some rare cases JavaScript may be disabled. When JavaScript is disabled, MRIS SafeMLS login page will detect the absence of JavaScript and prompts the user to install or enable JavaScript. The following steps will assist in enabling JavaScript for Internet Explorer.

1. On the Tools menu, click Internet Options, and then click the Security tab.
2. Click the Internet zone
3. If you don't have customize Internet security settings, click Default Level. Then jump to step # 5
4. If you have to customize Internet security settings, follow these steps:
   1. Click Custom Level
   2. In the Security Settings -Internet Zone dialog box , click Enable for Active Scripting in the Scripting section. (see a screen shot below for Scripting settings)
5. Click the Back button to return to the previous page, and then click the Refresh button to run scripts.

Yes! Just follow these steps:

1. In Matrix, click on the My Matrix tab
2. Click on Contacts
3. Click on the Contact whose favorites you want to view
4. On the next screen, click on the Email History link
5. Click the “View” link for any of the emails shown in the Email History
6. In the upper left corner of the screen, you should see the Favorites, Possibilities and Discarded icons. The heart icon should have the total number of listings marked as favorites in parenthesis and same with the light bulb and recycle bin.
7. Click on the number in parenthesis to the right of the heart icon. This will bring up all of the listings that this client has marked as Favorites

Email+ allows your clients to categorize listings that you manually email from Matrix, or listings that they receive through auto emails as Favorites, Possibilities or Discarded.

1. Why am I limited to the System Summary – Customer and my custom displays when sending emails from Matrix? When your clients receive emails from Matrix, the listings will default to the System Summary. This is because the System Summary display has the Received Date column, which shows the date that each listing was sent to the client. This makes it easy for the client to see which new search results they have received each day.
2. What if my clients want to view listings in a different display? If your clients want to view listings in a different display, they can click on the Display drop down menu under the listings and select another display. Email+ will automatically default to that display from then on, so your clients won’t have to change the display each time they get an email from Matrix.
3. How can I tell which listings my client is receiving for the first time? The Received Date column on the System Summary shows when each listing was first emailed to the client.
4. Why are some MLS numbers in bold text? You can tell which listings your client has viewed in the one-per-page displays (Full – Customer, Synopsis – Customer or Short – Customer). Listings that have not been viewed in a one-per-page display will have a bold MLS#.
5. How can I tell which listings have been changed? Listings that were updated since the first time your client received them will appear at the top of the auto email results, but will have the original Received Date, and will be highlighted in yellow. The yellow highlight will disappear once the client views the listing or marks the listing as read.
6. What does the Received Date mean? The Received Date column on the System Summary shows when each listing was emailed to the client. This makes it easy for the client to see which new search results they have received each day.
7. How do the new Email+ features help me? Your client no longer has to reply to an email to tell you the MLS number of the listings they like, or call you and say that they like the third listing from the top in the email they got 3 days ago and would like to see it this weekend. You can now view your client’s activity on Email+ and see all of the listings that the client marked as Favorites in one place. By viewing the listings your client marked as Favorites, Possibilities or Discarded, you can gather insight into what type of property your clients want, and you can also see what type of property your clients don’t want. You can also click on the Start tab to see if your client has been viewing their auto emails or the listings that you manually sent them from Matrix. This helps you to see how serious a client is.
8. How do I see my client’s Favorite listings? For clients that receive auto emails, go to My Matrix, Saved Searches, and click on View Email+ under saved searches that have auto email enabled.
   For clients that don’t have an auto email search, go to My Matrix, Contacts, click on the contact, then click on View Email+.
9. My clients aren’t very web savvy. How can I help them learn to use the new features? MRIS has prepared a short video and a document that you can email to your clients. Here is the URL for the client video:
   http://www.youtube.com/watch?v=P0a1IUM4qA4

And here is the URL for the document:
http://www.mris.com/products/matrix/Matrix%20Support/EmailPlus_Guidelines_for_Clients.pdf

Here are some easy ways that you can share this information with your clients:

• Add these links to the message body for your automatic email searches, or
• Add this information to your email signature in Matrix. That way, the information will be included whenever you email a listing from Matrix.

1. If I email a listing manually to someone on a one-time basis, will they have the Email+ features? Only clients that are saved as Contacts in Matrix will have Email+ features. If you email a listing from Matrix and manually type the email address in the “To” field instead of adding the recipient as a Contact, they will receive the email, but will not have the Email+ features.
2. I have an auto email set up for myself. When I get email results for that search, I look at the results, and then forward them to a group of clients. Email+ will not work well for this scenario because multiple people will be receiving the email from me. Automatic Searches in Matrix are designed to be set up for individual buyers or sellers, and are not designed to be forwarded to groups. There are a few reasons for this:
   1. MRIS has implemented anti-spam measures in Matrix to avoid being blacklisted as a source of spam emails. When you forward an email from Matrix, the Opt-Out Spam link in the email is also forwarded. If one of the recipients clicks on the Opt-Out Spam link in the email and opts out, it will opt you out of receiving emails from Matrix. This is because you sent yourself the email from Matrix, so as far as Matrix knows, you are the one opting out of receiving emails from Matrix.
   2. If you copy the link in the email and paste it into a new email to several recipients, that makes it possible for any of the recipients to view and capture the email addresses of all of the other recipients. By saving individual recipients or families as Contacts in Matrix, you allow them to receive emails from Matrix while still protecting their privacy and allowing them the option to opt-out if they choose to do so.

What is List Hub?

ListHub is a product offered by Threewide Corporation that allows Brokers to advertise (via syndication) their listings on several Real Estate web sites (called channels) at the same time. ListHub Also provides activity reports on the channels.

What is Syndication? And how does it work?

Brokers are given access to a control panel which gives them options to select the web sites (“channels”) they would like their listings displayed on (“Syndication”). When listings are updated or a new listing is entered into the MLS, List Hub would pull that information, using a RETS feed, to distribute to those web sites selected by the broker.

Would the Support Center know the login information for the control panel?

Yes, List Hub users would also use Secure Login to access the ListHub control panel. Users would login using their MRIS ID, Pin and a token to receive a password, same as you would for Matrix and other MRIS Secured applications.

As a broker, will my listings be displayed in the Control Panel?

Yes, Brokers will see an Inventory tab when logged into their control panel. The inventory tab allows the broker to see all the listings that they control. They can view the List Hub Property Page or the List Hub Property Report for all agents in the brokerage..

As an agent, will my listings be displayed in the Control Panel?

Yes, Agents would also have access to a ListHub Control Panel. Agents will see only those listings attached to their agent ID number(s). They can also view the ListHub property page and the ListHub property reports

As a broker, how would I know what web sites my listing are displayed on?

In the Brokers control panel there is a Subscribe button to the right of each web site your listings can be advertised on. If you have already subscribed to a web site, then you will see an Unsubscribe button. If the agent has selected "No" to authorize the listing on the internet in keystone, then no listings will be syndicated no matter how the channel list is set in ListHub

As an agent, how would I know what web sites my listing are displayed on?

In the agent control panel, you will see a list of all the channels your Broker of record has selected to syndicate listings. Agents do not have authority to alter this list. If you have a specific listing that should be excluded from any of the channels, you can choose “NO” to authorize the listing on the internet in Keystone.

When will my listings show up on a web site I just selected?

This depends on the marketing channel (web site), but the listings will most likely be available on that marketing channel within 72 hours after it is selected. Most channels update daily, but each channel has its own schedule.

I can not find my listing(s) on a marketing channel (Web Site) that I’ve selected.

First, make sure the listing is on the inventory page. If the listing is available and the listing has been in the MLS system for more than 72 hours, contact the marketing channel (web site) to find out why the listing is missing. If the listing does not appear on your inventory page, please have the Broker contact List Hub support. Depending on the channel, a listing were the address is not published may not be found on a typical search.

My Listing does not appear in the Inventory Page, Why?

First, Verify that the agent has not selected NO in Keystone to authorize the listing on the internet.

Next, Verify that the status is Active or Contingent (KO or NOKO)

If this information is displayed correctly, then contact Threewide directly. Here is the Email and Phone Number:

Email:  ListHub.Support@threewide.com

Phone:  877.847.3394 x2

Via the ListHub admin:  once they log in, click support in the top right corner, and then click request support.

How would I know my listings are being seen?

In addition to selecting the web sites that will advertise your listings from your control panel, you can also run reports to view the type of traffic each listing has had and what web sites they were viewed from.

How often are reports updated?

Details of reports are updated daily.

How far back can I see report data?

Reports are displayed on a rolling 30 day basis. You will only see counts for the last 30 days. 

Report Emailing

If a person is both an agent and a broker, and gets email reports, do they get separate emails for the brokerage as a whole, and a separate email as an agent (if they also have listings as an agent)?

Yes.

When we are logged in as an Broker, on the "Email Reports" it onlyreferences getting listing reports as an agent. Is there a separate set of emails that apply to brokers?

There is not a way for brokers to get listing reports via email at this time.

Welcome to Matrix Email+. When your client arrives at Email+, they may find it convenient to save it as a favorite or bookmark in the web browser. This will allow them to easily visit Email+ at any time.

You may email listing information to your clients from Matrix in two ways: manually or automatically. Both types of email contain a hyperlink that clients click on to view listings.

You can create your own displays by following these steps:

1. Click on the My Matrix tab
2. Click on Settings option 
3. Click on Custom Displays option
4. For Table Type, choose which type of custom display you want to create, e.g. custom displays will only be available for display in listing searches, tax custom displays will only be available in the tax searches
5. Under Table, choose the property type for which you want to create a display, important because different property types have different fields
6. Click the blue Add button
7. Type a name for the display in Display Name
8. Choose the fields for your display in the Available Fields box, highlighting multiple options by holding down the Ctrl (control) key or double clicking on a column to move it to the Selected Fields box
9. Click on the blue Add button to move up to 50 selected column options per Custom Display to the Selected Fields box on the right
10. Use the blue Up and Down buttons to change the column order
11. To adjust the width of a column, highlight the column in the Selected Fields box and change the width in the Width box:
    
    
    
12. To change column names, highlight the column you want to change and type the name you want to use for it in the Label box, e.g. "AdvertisedSubdivision" can be changed to "Adv Sub" and "Commission" can be changed to "Comm" but this will only change the column name that appears on this custom display.
    
13. Given that there is a limit to the numbr of columns that can fit on a page, you may want to copy a report and create a second version without any of the Special Columns (Checkbox, Watch, Map, Photo, Virtual Tour, Link to Tax), unnecessary on a printed report while requiring a lot of space in order to give yourself room for more columns, but leave Link to Full checked so that the MLS number will still be visible
14. If you have created your own Rental columns, you can use the Copy Report feature, then Edit the copy, uncheck the special columns and name it Rental Print; then view the listings using your Rental columns that have the icons and select Rental Print to print the columns using the Print HTML button
    
    
    
    
15. Another option that will give you space for more columns is to set your printer default to landscape because, while there is no limit to the number of columns on a page for printing, there is a limit of 50 columns in a display (The directions for doing this will vary depending on your computer's operating system and your printer drivers.)
16. Click the blue Save button to save your report

No, there are a few features that do not work while ActiveAgent Pro sites are using temporary URLs such as “1234.mris.agentlead.com”. Those features are:

1. My Listings: - the My Listings page will not display the agent’s listings while the ActiveAgent Pro site is still using the temporary URL. The My Listings page will display the agent’s listings after a domain name is set up for the AA Pro site by GoHome.
2. Email aliases: each ActiveAgent Professional subscriber can have up to 6 email aliases that match the domain name for their ActiveAgent Professional site. However, these email aliases cannot be set up until a domain name is assigned to the site.

The features below only apply in cases where an agent is upgrading from ActiveAgent Classic to ActiveAgent Professional.

1. Transfer of HomesProspectors: the HomesProspectors that are on the agent’s ActiveAgent Classic site will not be transferred to the agent’s ActiveAgent Professional site until a domain name is set up for the ActiveAgent Professional site.
2. ActiveAgent Classic pointing visitors to new ActiveAgent Pro site: the agent’s ActiveAgent Classic site will not begin pointing site visitors to the agent’s new ActiveAgent Professional site until a domain name is set up for the ActiveAgent Professional site. Once the domain name is set up, then the agent’s Classic site will point site visitors to the agent’s new ActiveAgent Pro site for 120 days. This means that traffic will continue to go to the agent’s ActiveAgent Classic site and will not be directed to the agent’s ActiveAgent Professional site.

Welcome to Matrix Email+. Email+ is what your clients see when they click on the link in an email from Matrix. Your clients can bookmark the address so that they can easily come back to Email+ at any time.

You may email listing information to your clients from Matrix in two ways: manually or automatically. Both types of email contain a hyperlink which clients can click to visit the Email+ and view listings that were sent from Matrix.

• Manual Emails: this is when you conduct searches in Matrix and hand pick listings to email to email to your client. These emails contain a link to Email+ where the client can view the listings that you sent to them from Matrix.

• Auto Emails: these are the emails that Matrix automatically sends every night for clients that you have saved searches and activated auto emails for. Each auto email contains a link to Email+ where the client can view the listings that match their saved search. Auto emails will continue to be sent to your clients until they ask you to stop them or until they unsubscribe from the service yourself by following the unsubscribe link (located at the bottom of each auto email).

Manual and auto emails work differently:

• Each Manual Email leads to the static set of listings that you manually sent to your client.
• The link in an auto email will always bring up the most current matches for that saved search.

This document discusses Manual Emails.

Information Tabs on Email+

When viewing listings sent manually from Matrix, five tabs are displayed on Email+: Start, Email, Favorites, Possibilities, and Discarded. If you set up a banner and photo in Matrix, it will be displayed at the top of the Email+ page.

The Start tab contains links to all of the listings sent to this client by manual or auto emails within the past 90 days.

On the Email tab your clients can view listings that you manually emailed to them from Matrix.

The Favorites, Possibilities and Discarded tabs are where your client will find the listings they have designated as Favorites, Possibilities and Discarded.

Working With Listings Sent Through Manual Email

Order of Listings

Listings on the Email tab will initially be in the order that you sent them. Your client can sort them by clicking on a column heading, once for ascending order, and again for descending order.

Bold Text

The MLS# for any listings that have not been viewed in the Full – Customer display will appear in bold text.

Column Definitions

When your client first arrives at the Email tab, they will see listings in the display. Here is some information about what these columns mean:

•  Received: the date when this listing was emailed to the client
• Stat: the status of the listing (active, contract, etc.)
• ML#: the MLS number for each listing
• Camera Icon: opens a new tab or screen containing the photos associated with this listing
• (Globe Icon): a link that when clicked will open a new tab or screen showing a map and this listing’s location.
• Address: listing street address
• Price: For Current listings, this is the List Price. For Sold listings, this is the Sold Price. For other listings, this was the List Price at the time the listing left the market.
• City: city that listing is located in
• Adv Subdivision: Advertised Subdivision
• Style: style of the home (Cape Cod, Rambler, etc.)
• Type: type of home (Detached, Townhouse, etc.)
• BR: number of bedrooms
• FB: number of full bathrooms
• Lvls: number of levels
• Fp: number of fireplaces
• Lot SF: lot square footage
• Age: age of home (or building for Commercial and Lot Land listings)
• DOMM: Days on Market MLS
• DOMP: Days on Market Property

Listings on the Email Tab

• Click on an MLS number to view that listing in the Full – Customer display
• Click on the photo icon for a popup containing all the photographs for that listing
• Click the globe icon to view this listing's location on the map.
• Sort listings by clicking one of the column headers, once for ascending order, and again for descending order.